IS OUR ALUMNI DATA SAFE?
Absolutely! Your data will be hosted on Amazon's Cloud infrastructure and Microsoft Azure. And with additional security measures built-in, you have nothing to worry about. We are GDPR compliant too. We also have a detailed Security documentation and a security audit report. Let us know if your IT team require that information.
WHAT KIND OF SUPPORT CAN WE EXPECT?
All our customers enjoy quick responses using the chat window within the admin panel, or by simply emailing us their queries. If you feel you need a little more assistance, talk to us today to learn about priority phone support and all the additional benefits that come with Grow and Optimize plans.
WHAT DOES ONE-TIME PLATFORM SET-UP INCLUDE?
Almabase team will help you with the implementation and platform setup. Platform setup includes site and theme creation, initial data configuration, preparation and loading of all alumni data (formatting, normalization & geocoding all addresses), and porting your content. The team shall ensure smooth transition of your alumni users data from existing platform to Almabase platform.
OUR LEADERSHIP IS CUTTING DOWN BUDGETS AND WE ARE QUITE CONSTRAINED WITH WHAT WE CAN AFFORD. CAN YOU OFFER US ANY DISCOUNT ON THE PLANS?
At Almabase our mission is to empower advancement teams and alumni communities around the world. We are happy to chat and make this partnership work.
CAN WE INTEGRATE ALMABASE WITH RAISER'S EDGE?
Almabase is a Blackbaud preferred technology partner. You can seamlessly push and pull data between your Raiser's Edge NXT and Almabase platforms. If you are using RE 7 without NXT, we provide a plug-in to seamlessly sync your constituent and gift data into Raiser's Edge database. This integration is not available on the Launch plan.
ARE THERE ANY EXTRA TRANSACTION FEES ON EVENT REGISTRATION OR ONLINE GIVING?
Apart from the standard transaction fees charged by the payment processor, there are no additional charges levied by almabase.
What does THE OPTIMIZE plan include?
This is for schools that have unique requirements in order to accommodate their existing systems or processes. Under this plan, we are able to build custom integrations with your systems or make specific enhancement to your Almabase platform.
DOES ALMABASE PROVIDE API ACcess ?
Yes Almabase has APIs which you can use to develop an integration with your own systems. API access has an additional cost which is not included in the standard plans above.