For every 100 alumni relations professionals in 2017, there are only 82 in 2020, a shocking statistic brought to light against the backdrop of the COVID-19 pandemic. Digging deeper, we observe that it is not just an aftermath of the pandemic, but has been brewing up from quite some time.
Kalyan Varma
Published:
May 24, 2021
Updated:
May 24, 2021
The title of this blog post casts an exceedingly gloomy shadow and rightly so. According to the 2020 VAESE Alumni Relations Benchmarking Study, for every 100 alumni relations professionals in 2017, there are only 82 in 2020. Add to the statistic, the devastating impact of the pandemic. The COVID-19 crisis has led to over 21 million Americans being unemployed across the country (Source: Fortune.com). Within advancement, more specifically, it's the alumni relations staff that have suffered the most.
At this rate, the alumni relations profession is under threat. If you don't act now, all the incredible work done to engage your alumni over the years will be undone very soon and it would take years to get back on track.
While the pandemic has a major role to play as we all witnessed our colleagues and friends undergo forced furloughs and massive pay cuts over the last year, there’s more to it.
As more and more institutions adopt an integrated advancement office, the data clearly shows that there are fewer alumni relations staff available to devotedly work on alumni engagement.
The immediate need for donations is superseding the long term goals of cultivating alumni.
This is an alarming trend, something that we collectively need to work towards reversing. Donations are undoubtedly important for advancing institutions but if the focus on short term results continues, the future of Alumni Relations will be in jeopardy. It’s almost like we’re trying to force the fruit of the tree to ripen.
Alumni are the backbone of every institution and building lifelong alumni relationships is the greatest investment for any school, college, or university. With an increasing number of institutions now turning towards an integrated advancement office, the focus is rapidly shifting towards raising more money which is equivalent to short-term gains.
The question that you need to ask yourself is - can these short-term gains compensate the loss of lifelong alumni relationships?
If you’re an advancement veteran, you probably are already familiar with the “4 R’s” of fundraising/development - Research, Romance, Request, and Recognition. This article by CASE cites the 4-R’s approach to discuss donor cultivation and stresses on the importance of fostering alumni relationships that last a lifetime.
To break it down further, the article states that 60% of the donor cultivation/fundraising process should be spent on ‘romancing’ i.e. building relationships with alumni.
While I go on stressing about the importance of engaging alumni over short-term fundraising, I also get this question a lot - How do I sustain my annual fund if I invest my time in building alumni relationships?
It is a valid question, even more so as institutions deal with the aftermath of the pandemic. Your annual fund needs replenishment and it must have taken a severe hit as you provided for your community during these testing times. Asking your alumni for funds as opposed to sending them an engaging mailer might look like the easiest and most reasonable thing to do at the moment. Last year alone, there were an abundance of emergency support fundraisers, urging alumni to step up and donate to their alma mater’s cause. But, how long until this cycle stops?
How long until your alumni get tired of your relentless fundraising appeals and ask to be placed on a ‘Do not solicit’ list?
According to the 2020 VAESE Alumni Relations Benchmarking Study, 46% of alumni organizations have at least 10% of their alumni who have opted-out of contact with their alma mater.
Scary, right?
Frankly, the price to be paid for over-solicitation simply translates to higher opt-out rates and various models only lead to confirm this fact. Here’s an analysis by Louis Diez, Executive Director, Annual Giving at Muhlenberg College which reinforces my thought “Stop chasing gifts; start building partnerships.”
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To conclude, I hold nothing against an integrated advancement office. In fact, I believe an integrated office is a better model because it eliminates the data silos that we’ve all seen with independent structures. I’ve seen plenty of examples of highly successful advancement teams. It takes wise leadership to balance the present and future health of our institutions.
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Social media is a pivotal tool for alumni engagement, especially for young alumni who spend a lot more time on social media platforms than older generations. Engaging young alumni after graduation is crucial to building lifelong relationships. In order to stay connected with these young alumni after graduation, the two must-haves are: an effective alumni social media strategy and high-quality content.
Let’s take a look at some of the best practices for engaging alumni using social media from world-famous educational institutions, and how they use social media posts and content for engagement:
Alumni respect the professors who helped them master new skills and gain valuable knowledge during their formative years. A social media post featuring one of your beloved professors can tap into your alumni’s sense of gratitude and nostalgia, strengthening the sense of belongingness to the institution.
Keeping alumni regularly informed about deceased professors also offers a good opportunity for the former to pay their respects.
One of the ways to engage and motivate your followers is to share inspiring alumni stories. It can be stories related to internships, scientific research, entrepreneurship projects, or other topics that resonate with your audience on social media.
Celebrating the small and big wins of your alumni paves the way for stronger bonds.
If one of your alumni gets recognized for an academic or business front, don’t forget to give a shout-out to this achievement. Show your followers that you are truly proud of people who glorify their alma mater. Genuine appreciation for your alumni's success will make them feel valued and more connected to your institution.
One way to truly create an alumni community is to help them display their skills. Encourage them to create and share the artworks that represent your educational institution. Creative works of your alumni would perfectly complement your social media content strategy and help your alumni feel welcomed.
Remember that you can’t share your alumni’s work without getting their permission and you should always tag the original content creators in your posts.
Hashtags play an essential role in content promotion. If you want to improve the visibility of your social media content and increase reach and alumni engagement, you should add relevant hashtags to each post.
Here are a few basic rules to follow:
- Add three to seven hashtags to each caption or tweet
- Create your own branded hashtags (e.g., #berkeleyforlife, #berkeleyPOV)
- Make sure that all hashtags you are using are relevant to the image and message of your post
If you have already mastered the art of using hashtags, you can start a hashtag to collect a specific type of alumni content.
“Throwback-to-the-good-old-days” posts resonate with graduate students on a deep emotional level. Sharing black-and-white photographs of campus buildings and other old pictures that evoke nostalgia is bound to grab attention and further boost alumni engagement on social media.
Whenever you post a new article in your blog or add a thought-provoking research paper to your publication database, you should share updates on social media with the alumni. Try writing a short caption to intrigue your readers and use a call-to-action to invite them to your website. Here are a few examples of call-to-actions you can use: check the link in the bio, browse this site, or hit the link below.
If you want to engage your alumni, you should provide them with useful information. For instance, you can give tips on how to apply for an internship or how to stay productive while working from home. Also, you can share checklists, guides, templates, or any other helpful alumni-centric content.
Stanford University published a holiday gift guide for book lovers and invited its alumni to check it out. It’s a great example of helpful and relevant content to use on Instagram.
Do you use social media to sell college merchandise? Offer your alumni a special discount, and you will hit two birds with one stone – boost your alumni engagement on social media and increase sales. Numerous institutions have used this approach and seen great results.
People like to share inspirational quotes with their friends, family, and coworkers. Inspirational quotes are a big hit amongst alumni of all ages. Posting daily or weekly inspirational quotes to motivate your audience is a great way to drive alumni engagement on social media. Remember to choose quotes that resonate the most with your alumni.
Today, social media has become the prime platform for alumni engagement and if you’re not leveraging it already, you’re missing out on engagement opportunities. A vast majority of your alumni community is more active on social media than anywhere else, so a strong social media presence should be a part of your alumni engagement strategy. Incorporate these 10 tried and tested strategies to drive higher alumni engagement than ever via social media.
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10 Best Practices for Engaging Your Alumni on Social Media
Your social media channels are your most accessible way to connect with your alumni. Here are 10 ideas to improve your engagement strategy
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The past five or so years changed the landscape of innumerable things around us, and alumni relations was no exception. Existing boundaries were pushed, which resulted in new virtual methods emerging to resolve the challenges that the pandemic brought about.
While alumni engagement in 2022 looked promising as many institutions open up their campuses with adequate restrictions, the alumni relations landscape is currently undergoing a tremendous transformation.
Traditional alumni engagement metrics like event attendance and in-person fundraisers can no longer be relied upon entirely. Ever since the pandemic, schools, colleges, and universities have taken a step back and plan their programming in accordance with the ‘new normal’ and have continued to innovate and look for flexible solutions.
As you start planning your strategy for the year, here are five alumni engagement ideas you don’t want to miss out on.
The pandemic had everyone bottled up inside their homes for far too long. While you can’t go all out and invite all your alumni to campus every time, you can start the year with small meet-and-greets across various cities around the country, with the help of your local volunteers and chapters. We suggest creating proper guidelines, which can help the volunteers organize these events to increase engagement and guarantee a good time for everyone involved. These small-scale events can be a refreshing break from the webinars and large-scale fundraisers often attended by your alumni and students alike. This is also a great opportunity to help your alumni meet peers in and around their area, creating strong bonds within the alumni community.
Today, it is essential to find the right balance between online and offline events that stay relevant and useful for the near future.
Your alumni programming should be centered on your alumni. Regularly collect feedback and ask your alumni what they’d love to see. Open yourself to ideas beyond events and fundraising campaigns, when you ask for suggestions. An easy way to do this would be to send out questionnaires to your alumni via email or conduct polls on social media. Whether it is an online networking fair to promote interaction between alumni or a virtual dance party: you could be surprised at the innovative suggestions you might get from your alumni.
The best way to encourage alumni to share their suggestions is by providing lucrative incentives. An e-gift card or a small memento from their time at college could be a great motivation for your alumni to participate.
West Virginia Wesleyan College conducted a survey to ensure the opinions of their alumni are heard and taken into consideration while planning the virtual homecoming for the class of 2015.
Fundraisers continue to be a mainstay for any alumni relations program. Along with aiding important causes, turn your fundraisers into fun and festive affairs. Drive competition amongst alumni, students, and faculty members by setting challenges to unlock new milestones. To make it more engaging, conduct a poll with some challenges for alumni to choose from! Have a look at Calvert Hall College High School’s out-of-the-box challenge at their 5th Annual All Day Hall Day.
Ever since the pandemic forced forced furloughs and small alumni businesses to shut down, professional networking events such as job fairs and virtual conferences slowly became an integral part of alumni programming. After all, there is no better way to build strong relationships with your alumni than helping them power through when they need you the most.
Speaking of those hit the worst by the pandemic, one cannot overlook the Class of 2020, 2021, and 2022. These young graduates are looking at a potentially rough start to their careers even in 2024 as the economic situation and job market continues to prove hard to navigate. Your alumni network is a valuable source of opportunities for these new graduates looking for internships and jobs. Organizing virtual networking events can help facilitate job shadowing services, and serve as a major boost towards career development and discovery, helping students find their field of interest and get hands-on experience.
Social media has undeniably become the most powerful tool for communication, particularly in the last few years. A strong social media presence is not only advisable but almost necessary to keep your alumni engaged. While young alumni are turning towards more instant modes of communication, your regular mail in their inbox can go unnoticed. Start a trend to share a memorable moment from their college years with a hashtag on your handles, post a picture from their graduation days, the ideas are unlimited!
Here is an idea to try: Invite your alumni to write open letters of support to your current students. As your students feel fatigued with online classes, assignments, and exams, and struggle to find internships and jobs, letters from their favorite alumni can help put a much-needed smile on their faces.
While the pandemic brought along its own set of challenges, it also provided us with ample room for trying out new ideas. Traditionally, it would have been harder to implement these new ideas, especially with the pre-existing programs giving us fairly good results. But we have learned valuable lessons from both the pandemic and the post-pandemic situation, and as the alumni relations keeps evolving, the best time to experiment with your alumni programs is now.
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Alumni engagement in 2024 looks promising with institutions learning from lessons of the past few years. Here are five alumni engagement ideas you can leverage.
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Alumni are the backbone of any institution and maintaining consistent alumni engagement is crucial to building a great institution and ensuring continuity.
While alumni engagement has come a long way from traditional direct mail campaigns and annual student reunions, we've witnessed a tremendous shift in the way alumni relations has evolved. While advancement teams will still continue to engage alumni via traditional channels in 2024, the previous year has shown us enough evidence to suggest that institutions can no longer be restricted to them.
2024 is undoubtedly going to be a challenging year, given the evolutionary phase that alumni relations is currently in. However, where there are new challenges, there are also new opportunities. Alumni engagement this year will offer tremendous possibilities for universities to engage with their alumni on a deeper and more meaningful basis – even in these times of uncertainty and chaos.
Here are five alumni engagement trends for 2024 that you should watch out for to achieve your alumni engagement goals.
As the pandemic made it impossible to host in-person events in 2020, we witnessed a host of creative virtual alumni events by institutions, big and small. While the COVID-19 crisis doesn't seem likely to die down any time soon, recent reports indicate that social distancing guidelines are going to be further relaxed in 2025.
Alumni event strategies this year are set to evolve depending on COVID-19 state regulations. Some schools may continue to host all alumni events virtually, while some may open up their campuses to in-person events. Either way, advancement teams in 2025 will need to take a hybrid approach to keep their alumni engaged.
For a majority of institutions, alumni engagement has been restricted to monthly newsletters, traditional events, and yearly fundraising appeals. But, the pandemic has prompted advancement teams to look for creative solutions to penetrate a wider segment of their alumni population and maintain consistent engagement year-on-year.
The past few years and its unprecedented challenges have allowed institutions an opportunity to review and rebuild their alumni programming with alumni at the core of it. This year, advancement teams will find a way to provide more value and on-demand programming to build meaningful relationships with their alumni. Schools, colleges, and universities will work towards creating easily accessible programs to maximize outreach, facilitate greater flexibility, and enhance alumni relations.
From focused workshops to career networking and mentoring programs, institutions will ensure the easy availability of all these programs to all alumni.
During the pandemic, William Peace University launched a Virtual Book Club focused on professional development and career advancement for the university students and alumni. The group helped set and realize career goals for all participants. Via this initiative, the institution made valuable resources and knowledge easily accessible to alumni and students from the comfort of their homes during a crisis. Read more →
Thus, focusing on alumni needs is the key to forging strong, meaningful relationships in 2025.
Traditionally, alumni engagement data has mostly been limited to measuring event attendance and fundraising revenue. However, these metrics failed to provide any insights during the COVID-19 pandemic, when institutions had to cancel all in-person events and dial down on fundraising asks.
The past few years have provided advancement teams with an opportunity to identify massive gaps in alumni engagement data and work towards creating a better structure for alumni engagement reporting.
As a result, engagement data today can do so much more – from social media interactions, email engagement, mentor-mentee engagement, to volunteer participation and a lot more. Digitization of all this data will offer advancement teams the essential knowledge they need to make the right decisions and develop stronger relationships with alumni.
2020 set a landmark record for one of the highest unemployment rates in the United States. This alarming trend directly affects institutions as a lot of their major gift donors have taken a huge hit on their fortune. Studies indicate that 88% of all funds donated to schools come from 12% of donors, and these donors constitute major gift donors.
Fundraising in 2025 is going to be largely different from what we have saw back in 2020 and 2021. Institutions will shift their focus towards mid-level donors, working towards converting them into long-time donors. Additionally, advancement teams will also be on the lookout for creative ideas to expand their current donor base and drive up engagement with more diverse alumni segments.
The importance of alumni networks for professional networking and career growth has only increased in recent years. With unemployment steadily increasing in the US, institutions have stepped up to provide an additional resource for finding and pursuing career opportunities.
Additionally, these career services also foster alumni engagement by allowing them to provide opportunities while simultaneously tapping into their alma mater's fresh talent to nurture an ever-growing community.
Alumni engagement is a crucial part of advancement and alumni relations efforts for a reason. An effective alumni engagement strategy:
2025 is likely to witness advancement teams rebuilding their alumni engagement programs to cater to the evolving needs of their alumni. This evolving alumni relations landscape calls for the adoption of more modern, technology-driven strategies for effective alumni engagement.
With the amount of changes that alumni relations has gone through in the past few months, we've already witnessed some amazing new trends emerge in the last few months.
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As a remote working professional with years of experience in alumni relations & fundraising, Nita June, Director of Alumni Relations at The Association of Waldorf Schools (AWSNA) finds that working remotely offers flexibility and freedom that is refreshing and gratifying. She also feels that this same freedom can be challenging to manage successfully and that everyone has their own methods that work for them. Check out our Advancement from Home eBook to read what Nita and other advancement professionals are saying.
With schools and universities closed for a long time now, advancement staff members are gradually adapting to the new norm of working from home while effectively engaging alumni and donors via virtual events.
Backed by data from 200+ schools and universities who have hosted successful virtual events over the last two months, here’s a virtual event checklist for advancement teams.
With tons of creative virtual event ideas floating around the internet, the best way to figure out what’s best for you is to ask yourself these questions:
- How can you offer support to your audience during these testing times?
- How can you solve a particular pain point of your constituents with your event?
Based on what your audience will resonate with the most, get started with building your virtual event.
The French American International School anticipated a need for an increase in financial aid for next year as it provides support to its students in the form of tuition, books, lunches, and to every family that needs help during these tough times.
Once you’ve decided your virtual event theme, put together your event agenda and figure out what tools you need to execute your event.
You can set up a dedicated event page on your alumni website or create a Facebook event page to capture registrations. If you need additional software such as Zoom for video conversations with attendees, Trello for organizing your event, or Almabase or Blackbaud to send emails to your attendees, this is the right time to talk to the experts on each team.
Take a cue from Antioch College’s incredible success with its first Virtual Div Dance Party. The Alumni Association set up an event page on its alumni website and Facebook to capture registrations. In addition to this, Antioch College needed funds to be able to host the 6-hours long virtual event which had 400+ registrations. So, the college set up a virtual fundraiser and urged attendees to contribute. Read how Antioch College got 400+ attendees to its Virtual Div Dance Party in 11 days amidst the COVID-19 outbreak.
Your virtual event’s success is largely dependent on your marketing strategy. O, how do you build a solid marketing strategy? The answer is by following the basics - emails and social media.
Use past data including event attendance, Facebook engagement, donation history and email engagement to identify highly engaged constituents and retarget them with personalized emails for your virtual event.
Social media is a powerful tool when it comes to maximizing the reach of your virtual event. Create a hashtag, a series of posts, get your followers to join in and encourage them to share these posts with their network.
You’re done with the planning, you got people to register for your virtual event, and with that awesome tool you signed-up for, your event is going great. Now what?
Having a good measure of engagement is critical to report on the success of your virtual event while working remotely. Measure your event based on metrics like registrations, check-ins, email open and click rates, and social media impressions and reactions.
Another key metric that helps determine the success of your virtual events is post-event feedback. This is crucial in improving the quality of future events and boosting participation. It reveals what attendees, sponsors, and stakeholders loved about your event and what you can do to make it even better next time. There are various ways to collect high-quality feedback from your event attendees.
4 simple steps to host a successful virtual event while you’re working from home
Find the checklists to host successful virtual events for alumni. Create your virtual events while you are working from home and boost alumni engagement.
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