Product updates

Bi-Directional Text Consent Flow Is Now Live for Almabase + Raiser’s Edge NXT

Bi-directional texting consent sync with Raiser’s Edge NXT is now live. See how Almabase helps you stay compliant and campaign-ready in this blog.

Discover AI Summary

• Great news for your CRM data: You can now easily set up Almabase to automatically sync texting consent directly with Raiser’s Edge NXT, meaning no more manual uploads or second-guessing your outreach lists.

• This update tackles a big challenge for advancement teams by ensuring your alumni engagement efforts via text are always built on clean, up-to-date permissions, making your fundraising campaigns smoother and more effective.

• Say goodbye to the hidden friction of managing consent across systems; this integration means faster responses, higher engagement, and improved follow-through for your messaging.

• The sync works both ways, so any consent updates in Almabase (like event registrations or profile changes) flow to RE NXT, and changes in RE can also update Almabase, keeping everything aligned.

• You’ll gain a clear audit trail for all consent changes, which is fantastic for compliance checks and building trust with your constituents, all without any extra operational overhead.

• Ready to make your texting campaigns smarter? Enabling this feature is quick and easy – you just need to assign a solicit code in your Almabase Communication Preferences to get started.

If your institution uses texting to reach alumni, you already know how powerful the channel can be. Responses come in faster, engagement goes up, and follow-through improves.

But for teams that manage records in Raiser’s Edge NXT, one thing has always been tricky: keeping texting consent up to date.

Even though platforms like Almabase make it easy to collect consent during event registrations or through profile preferences, that information hasn’t always made its way back to Raiser’s Edge automatically.

That’s where things often break down.

Fundraising and engagement teams start second-guessing their outreach lists. Data teams get pulled in to verify opt-ins. Campaigns slow down, or texting gets paused altogether, just to play it safe.

A channel meant to speed things up starts creating friction instead.

That’s now changing.

We’re excited to share that texting consent captured on Almabase now syncs seamlessly to Raiser’s Edge NXT.

Whether it’s collected during an event registration or updated through a profile, consent can now flow into RE automatically or with admin review, based on how your team prefers to manage it.

No manual uploads. No second-guessing. Just clean, up-to-date consent where you need it most.

The Hidden Friction Behind Every Text

Consent management has always been more than a checkbox. It’s about trust, timing, and getting it right across systems.

When texting consent lives in one place but not another, it creates quiet inefficiencies that stack up over time:

  • Teams have to pause and verify permission before sending a message
  • Ops and IT field one-off data sync requests
  • Shared solicit codes risk accidentally overwriting email preferences
  • And worst of all, people who’ve opted in are left out of the loop because no one’s sure if it’s safe to message them.

What should be a fast, personal channel starts to feel riskier than it is, not because the tools don’t work, but because the data isn’t in sync.

What’s Possible Now

The gap between where consent is collected and where it’s managed is finally closed.

You can now configure Almabase to sync texting consent directly to Raiser’s Edge NXT using a solicit code of your choice, for example, “Can Text.” The sync works both ways, so any updates in either system stay aligned automatically.

Here’s what that makes possible:

  • Opt-ins collected via Almabase (through events, or profiles) are automatically reflected in Raiser’s Edge
  • Consent changes in Raiser’s Edge NXT can sync back to Almabase
  • All consent updates are tracked on the Almabase profile, so you always know who gave consent, when they gave it, and through which channel
  • This creates a clear audit trail that supports internal reviews, compliance checks, and builds trust with your constituents

The entire workflow runs in the background once set up. No extra steps, no operational overhead.

A Closer Look at How It Works

It’s simple. You choose which solicit code in Raiser’s Edge NXT should track texting consent from Almabase.

  • When someone opts in, Raiser’s Edge NXT is updated
  • When they opt out, the code is removed
  • Any changes in Raiser’s Edge NXT can also reflect back in Almabase
  • You decide if consent should sync one way or both ways

Why This Changes How You Use Texting

As texting continues to drive faster engagement across alumni and donor communications, the margin for error narrows.

It’s no longer just about having texting enabled, but your systems staying in sync, whether your team can move quickly, and whether your outreach is built on clean, trustworthy data.

This update unlocks that confidence. You can now treat Almabase and Raiser’s Edge as one coordinated source of truth when it comes to texting consent and let your team focus on outreach, not admin.

Turn It On in Minutes

If you’re already using Almabase texting alongside Raiser’s Edge NXT, you can enable this integration in just a few clicks.

Head to your Communication Preferences in Almabase and assign the solicit code you want to use for texting consent.

From there, every opt-in, opt-out, and update flows exactly where it needs to go — no workarounds required.

Your next campaign just got smarter, cleaner, and easier to launch.

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Related Blog Posts

Over the past few years, it’s become clear—text messaging isn’t just for friends and family anymore. It's now a powerful communication channel for institutions that want to cut through the noise and connect with their communities in a way that’s timely, personal, and effective.

When every inbox is overflowing and attention spans are shrinking, SMS stands out. Text messaging drives 5 times more responses than emails, making it one of the most effective ways to spark action—whether it’s registering for an event, completing a donation, or simply staying in the loop.

So when our partner institutions told us that emails weren’t always getting the job done, especially for time-sensitive campaigns and updates, we listened.

We heard it often:

“We need a faster way to get people to act.”

“Our email open rates are dropping.”

“We’re using a third-party text tool, but it’s disconnected from our data.”

The real problem wasn’t just about sending messages. It was about:

• Reaching the right people at the right time

• Avoiding fragmented tools that don’t talk to each other

• Staying compliant while collecting and managing consent

We set out to build a solution that would be powerful and seamless. A tool that lived inside your existing Almabase workflows, not outside them.

Integrated Text Messaging on Almabase

We’re thrilled to share that text messaging is now live on Almabase.

Whether you're organizing an event, running a giving campaign, or sending out general community updates, you can now do it all via SMS, directly from Almabase.

This feature is designed to fit naturally into the way you already work, while giving you the speed and reach of text-based communication.

How you can use Almabase Text Messaging in your engagement strategy

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Whether you're running a campaign, planning an event, or sharing general updates, text messaging on Almabase fits right into the way you already work:

For events

Text messaging is even more powerful for events because it's built right into the event workflows. You don’t need to go to Data Studio—just access it directly from your event or sub-event page. Send registration reminders, confirm payments, or share last-minute updates like venue changes. You can also follow up after the event with thank-you messages or photo links.

For giving campaigns

Send donation appeals, nudge incomplete donations, or thank donors instantly with personalized texts that feel thoughtful and timely.

For program updates and general announcements

Share program updates, alumni news, or important reminders with your community quickly and effectively.

Key features: How Almabase Text Messaging works for you

Here’s how Almabase text messaging helps you engage smarter:

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Easily filter, segment, and send personalized messages to key constituent groups.

Send SMS from Data Studio

Target any segment of your alumni or donor base directly through Data Studio, just like you would for email.

Send personalized and targeted messages

Use merge tags and segmented lists to send messages that feel personal and relevant—whether it’s addressing someone by name, following up after an event, sending a tailored giving appeal, sharing a personalized reunion itinerary or nudging them about an upcoming mentoring session.

Seamlessly manage consent

Collect consent during event registration, from alumni profiles, or upload it via Excel using the new "Consent" tab under text communication.

Track results in real time

Monitor delivery rates, replies, and unsubscribes from a central dashboard so you always know what’s working.

Use local numbers for authenticity

Ensure your messages look familiar and trustworthy by sending them from local phone numbers.

Want to understand how it can work for your unique workflows? Our team is here to walk you through it.

👉 Talk to an expert and see how SMS can elevate your engagement strategy—from giving to events and everything in between.

Introducing: Integrated Text Messaging on Almabase

With response rates 8x higher than email, text messaging is the fastest way to engage your alumni—whether it’s for events, fundraising, or updates. And now, you can do it all directly from Almabase.

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April 3, 2025

12 minutes

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Text messaging has become an underrated channel for teams to connect with alumni and donors. With stacked mailboxes and email open rates proving a tricky problem, SMS provides a direct, personal alternative line to your community. But how do you use text messages strategically to maximize engagement and drive fundraising results?

In this blog, we’ll explain why text messaging works for donor engagement, offer best practices for using SMS in advancement and fundraising campaigns, and share actionable tips for integrating text into your advancement strategy.

Why Text Messaging Works for Donor Engagement

Text messaging stands out for several reasons.

  • High Open and Response Rates: Studies show that over 90% of text messages are opened within three minutes. Compare this to email open rates that often hover below 25%.
  • Direct and Personal: Most people carry their phones everywhere and treat texts as personal communications. This creates a closer, more immediate connection than email or social media.
  • Convenience: Texts are concise and easy to digest. They’re perfect for busy donors who appreciate brevity.
  • Accessibility: Text messaging doesn’t require internet access, making it accessible to a wider audience, including alumni who may not check email regularly.

As alumni and donor management software evolve, features such as built-in compliance and text channel analytics are also making the channel easier to use than ever before.

Almabase text messaging

How to Use Text Messaging to Boost Donor Engagement and Fundraising

Effective SMS fundraising goes far beyond sending a generic message blast. Advancement professionals should use text strategically to create meaningful engagement, inspire action, and foster ongoing relationships. Here’s how:

1. Make Your Texts Meaningful

Every text you send should offer real value to the donor. Avoid sending generic updates or broadcasts that could be mistaken for spam. Segment your potential recipients and personalize your messages to deepen the relationship and provide value through your texting channel

  • Personalize texts with donor names and relevant causes.
  • Reference past gifting history when possible.
  • Address donors’ interests or geographic location ("See the impact your gift made in Seattle!").
Almabase text messaging

2. How to Appeal Through Text

While it’s tempting to use texts only for quick updates, they can be powerful tools for fundraising appeals when used with care and purpose. Craft concise asks that are donor-focused, and always include a clear, simple way to act.

Example:

“Anna, we’re $1,000 away from our goal! Will you help us reach it? Donate here [shortened link]”

Tips:

  • Keep fundraising asks infrequent and personal.
  • Limit messages to times when your appeal is urgent and relevant.
  • Use merge fields to personalize asks (“Hi [First Name]”).

3. Use Texts to Keep Donors in the Loop

Share real-time updates about fundraising events, upcoming initiatives, or important milestones. Donors want to feel included and informed.

Example:

“Reminder! Tonight is our virtual gala at 7pm. Join us live here [link]. Your ticket helps local students thrive!”

4. Use Texts for Reminders Too Short for an Email

Text messages act as the perfect channel for reminders or urgent calls to action that don’t warrant a full email. Overflow content, last-minute changes, or quick nudges can keep participation high. A good example would be countdown texts and goal updates.

5. Use Texts for Campaign Updates

Donors care about progress and outcomes as they prove they are making a real impact. Use text messaging to broadcast campaign milestones, share tally updates, or announce when fundraising targets are reached.

Example:

“We did it! With your help, we raised $50,000 for new library books. Thank you for your incredible support!”

6. Use Texts for Thank Yous and Stewardship

Personal gratitude goes a long way. Automatic or manual thank you texts delivered within minutes of a donation build loyalty and trust.

7. Prioritize Two-Way Communication

Text messaging doesn’t have to be a one-way channel. Encourage engagement by inviting questions or feedback. Two-way texting can streamline event RSVPs, volunteer signups, and more. Do keep in mind that this will require implementing the appropriate workflows. However, it can make your text channels truly valuable

Examples:

  • “Are you interested in volunteering? Reply YES for details.”
  • “We’d love your thoughts on future events. Reply with your ideas!”

8. Segmentation and Personalization

Segment your contact lists by donor type, giving history, or area of interest to tailor messaging.

  • Personalized Greetings: Use the donor’s name and reference their last gift or area of interest for a more meaningful touch.
  • Targeted Appeals: Send athletics-related asks to sports fans or alumni supporters.

9. Don't Use Text Messages for the Sake of Novelty

Texting works best as part of a broader, thoughtful communication strategy, not as a novelty or “cool factor” add-on. Poorly thought-out texts can lead to opt-outs or disengagement.

  • Ensure every SMS provides value and respects recipients' time.
  • Comply with all consent regulations and privacy standards.
  • Focus on building lasting, authentic relationships.

For example, avoid sending reminders that are better suited to email or phone calls, or repeated requests.

Wrapping it up

Text messages are a high-impact tool for advancement and fundraising, but its effectiveness depends on thoughtful strategy, personalization, and robust integration. As it has always been, the future of donor engagement belongs to those who meet their audience where they are, on their terms, with messages that truly resonate— and texting is one step forward in that direction.

For advancement and fundraising professionals seeking to modernize their engagement, integrating robust text messaging is essential. Platforms like Almabase’s integrated SMS tool deliver:

  • CRM integration
  • User-friendly segmentation and compliance management
  • Easy real-time performance tracking
  • Streamlined donor segmentation

Want to see how integrated text messaging can amplify your institution's fundraising and engagement efforts? Check out what we bring to the table by getting in touch with us! 🔽

Almabase text addon book a demo

How to use text messaging for donor engagement & fundraising

Boost donor engagement and fundraising with text messaging. Learn strategies and best practices for advancement teams and nonprofits.

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April 29, 2025

12 minutes

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For advancement teams, managing data isn't just about storing information—it's about harnessing it to drive meaningful alumni engagement and fundraising impact. Cohesive data workflows are crucial for seamless operations; many teams at universities and colleges struggle with fragmented systems, leading to inefficient manual work, inconsistent data, costly errors, and missed growth opportunities.

Unlocking growth starts with building efficient processes that streamline data flow across all platforms. By bringing all engagement and fundraising data into a single, cohesive view within your donor management platform, advancement teams can make data-driven decisions, reduce manual tasks, and make it a single source of truth.

In a bold step towards revolutionizing alumni engagement and fundraising, Almabase has launched TrueSync, a native integration with Blackbaud platforms like Raiser's Edge NXT. This update solves the data disconnect between systems that don't talk to one another, leading to duplicate records and missed opportunities. It's a game-changer that sets a new standard for data integration in the advancement industry.

To be honest, the word integration has been abused by several software companies. Once you look beyond the marketing, you realize that the integration is exporting excel sheets and importing into your donor management platform. This is the reason we set out to create a truly seamless experience with TrueSync,” said Kalyan Varma, Co-founder and CEO of Almabase.

"Customers want their advancement donor management platform to be a single source of truth and don’t want to go through complex processes to make that happen. This allows them to be data-driven, save time, and grow their fundraising outcomes. TrueSync delivers on this promise.”

A deep integration to truly unlock data-driven advancement while saving costs and time

While many platforms claim to offer seamless integrations with Raiser's Edge NXT, these integrations often rely on third-party connectors, resulting in a patchwork of data flows that are prone to delays, errors, and duplicate data. These misleading promises can leave advancement teams in a frustrating cycle of constantly cleaning up messy data and manually transferring data across systems.

TrueSync is a direct native integration across Almabase and Raiser's Edge NXT. This approach ensures bi-directional syncing of data without relying on third-party connectors, reducing the risk of errors, duplication, or data silos. Advancement teams can now benefit from a real-time flow of information, enabling more informed decision-making and improved engagement strategies.

Key benefits of TrueSync include:

  • Native integration: Directly links Almabase with Raiser's Edge NXT, ensuring a smoother, more efficient data sync process.
  • Bi-directional data flow: Keeps data up-to-date across both platforms in real time, minimizing manual work and reducing the potential for costly errors.
  • Flexible sync rules: Allows teams to customize how and when data is synced, ensuring only the most relevant information is transferred between systems.
  • Cost and time savings: TrueSync reduces overhead costs and administrative burdens by eliminating the need for third-party connectors.

The launch of TrueSync reflects Almabase's ongoing commitment to innovation in the advancement sector. By providing a more streamlined, cost-effective solution, TrueSync enables teams at universities, colleges, and nonprofits to focus their resources on strategic goals rather than troubleshooting data integration issues.

TrueSync  will significantly improve how institutions manage their data,” added Sudip Datta, Chief Product Officer at Blackbaud .With this kind of bi-directional native integration between Raiser’s Edge NXT and Almabase, advancement teams can operate with greater efficiency, improve the quality of their data, reduce costs, and ultimately deliver better outcomes for their organizations.”

How Illinois Tech leverages TrueSync to simplify, automate, and improve data processes?

Illinois Institue of Technology has transformed its alumni data management with TrueSync’s bi-directional sync capability allows the team to quickly push/pull out lists from Blackbaud Raiser’s Edge NXT, improving the team's overall administrative workflow.

The integration allows the university’s database team to configure data collection per their needs, ensuring they can structure information effectively and cleanly enrich the data between systems. This eliminates the need to enter data manually and saves the institution valuable time and resources.

Read their complete success story here.

What's next? TrueSync will soon support Blackbaud CRM

With the launch of TrueSync, advancement teams can eliminate the roadblocks caused by disjointed systems, empower organizations to build stronger relationships with their alumni and donors, create more effective engagement strategies, and unlock new fundraising potential. TrueSync will expand to support Blackbaud CRM customers, too, helping them streamline how they manage their events and online fundraising campaigns.

To learn more about how TrueSync can transform your institution's data-management workflows, visit TrueSync webpage or connect with our team to see it makes managing programs seamless.

Introducing TrueSync: Industry's only two-way, native sync with Blackbaud Raiser's Edge NXT® to change the way you manage data, saving time and costs

Almabase has partnered with Blackbaud to launch TrueSync, a first-of-its-kind native integration with Blackbaud platforms like Raiser's Edge NXT.

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October 30, 2024

12 minutes

Read