Learn how your alumni database ensures fundraising success from prospect research and alumni segmentation all the way to measuring results and more.
We’ve come a long way from relying on large registry books to sprawling Excel sheets, and now to databases. An alumni database is a robust, interactive system to record alumni information as the data can be accessed, represented, and used to fuel powerful digital initiatives. That last bit is important because having a well-oiled database is only as effective as how you use it. In today’s blog, we’ll go over some ways in which you can maximize the potential of your institution’s database for higher fundraising success:
Any good giving campaign today needs to know for sure what kind of alumni they want or can reach out to. This is where having a well-built database comes in handy. Having detailed records of past donations is a great way to guide your fundraising strategy. A regularly updated database can take your planning further to an even higher level through details such as stock ownership, business affiliations, political donations, real estate value, etc. to help you find the perfect prospects for your giving campaign.
Modern alumni database tools are capable of automated and customizable segmentation. This can help you create more targeted giving campaigns. Take the following common segmentations for example:
You can already start to imagine a more targeted experience based on the above examples. However, it is important to remember that you’ll need to ensure that your database is updated regularly for all your segmentation needs.
CRM (Customer Relationship Management) systems enhance the usability of your data, enabling you to take advantage of powerful automation features that do the menial tasks such as personalizing emails based on donor segments, sending surveys, requesting feedback, etc. in a system that continuously updates with each alumni interaction.
Matching gifts have emerged as a great way to attract donors, amounting to 2 to 3 Billion USD of donations annually. Donors can be sure that their donations are being multiplied without any additional cost from themselves. A customizable database should allow you to segment prospective donors who have employers that provide matching gift opportunities, allowing you to create targeted communication strategies for them. On the flip side, it will be crucial to ensure your database is up to date to ensure that any career changes from your alumni are accounted for.
Donor retention is crucial and making sure your donors feel appreciated is a huge part of it. A well-built database will be able to categorize donors based on gift size, location, physical presence, etc. to allow you to send gifts, emails, and other forms of appreciation in a more personalized way. This will be especially helpful for multi-channel giving campaigns where you may want to thank donors in different channels while making sure nothing feels generic.
It is crucial to look back at your most recent giving campaign (or even group a few recent ones) and see where you can improve. While you may have noticed a lot of verbal feedback, it is also important to consult your data. Any decent database will work well with tools that can visualize reports for you to easily see what you got right and where you can do better. It should also allow you to compare it with past giving campaigns.
While AI/ML technologies are very much still finding their feet in advancement, it is important to understand the potential they hold, and whether that suits you. Even for simple implementations such as a chatbot to answer potential donor questions, you want to make sure it provides the right information, and that depends entirely on the data you are able to train it on. A comprehensive, well-structured database is the foundation of any technological implementation today.
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K-12 schools and higher ed institutions, public and private alike, rely on smart fundraising strategies to generate the revenue needed to maintain and grow their operations. But planning and carrying out fundraising initiatives without the donor data to inform them can feel like a shot in the dark.
By harnessing the power of data analytics, however, educational institutions can unlock new avenues of support and establish personalized fundraising tactics that resonate with supporters on a deeper level.
In this blog post, we delve into the world of data-driven fundraising and explore what schools of all shapes and sizes need to know.
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A data-informed fundraising approach empowers school fundraisers to build and strengthen donor relationships in a rapidly changing landscape. Today, tailored engagement efforts are seeing particularly high levels of success, with personalized initiatives resonating deeply with organizations’ support networks.
In fact, according to industry research, personalized emails see open rates over 82% higher than generic emails, while segmented campaigns produce up to 760% revenue growth!
Each contact in your CRM is a different person who has their own unique set of behaviors, preferences, and history with your school. For example, Sarah (a recent college grad and devoted alumnus who has recently begun donating to the college's scholarship fund) and John (a retired faculty member who actively participates in campus events and has supported the annual fund campaign for the past twenty years) should not be engaged with in the same way.
Instead, the insights gleaned from personal interactions, surveys and forms, and third-party resources—powered by smart technology—can guide your efforts with individualized engagement recommendations and more.
In this guide, we’ll explore several critical donor data points and how each one can inform your school’s efforts. These include:
The more you know, the better you can tailor your strategy for each person supporting your cause. By establishing donor-centric fundraising practices, you can create a positive giving experience that fosters long-term engagement that goes beyond any single transaction.
Demographic data is some of the most basic information you can collect about a donor. And it’s the foundation of a successfully personalized strategy.
Key demographic points to look out for include a supporter’s name (full name and preferred name or nickname, if applicable), contact information (phone number, email address, social media handles, etc.), address and geographic location, age or D.O.B., and more.
How to get this data point: Ask for these details on your online donation pages. While you’ll want to limit the number of required form fields to the must-haves (typically name and email), the rest can be optional requests. Tons of donors are willing to provide additional information when asked!
Understanding a donor or prospect’s affiliation with your school can be the key to pulling off an effectively tailored strategy. After all, it’s likely one of the primary motivations behind an individual’s giving.
For example, you’d likely take a different approach to alumni engagement than you would for a current student, faculty member, or unrelated donor. Each group has its own unique set of defining characteristics, and acknowledging a supporter’s relationship with your school can establish a more personalized giving experience.
How to get this data point: This is another piece of information you can ask for in your donation form. Consider implementing an optional drop-down field that encourages donors to mark their status as a student, alumnus, family member, friend, faculty/staff, or other.
A donor’s past giving patterns can be one of the largest indicators of future behavior. By tracking how your supporters are involved with your school, you can take key steps to encourage further support. For example, you’ll be able to better understand giving motivations, predict engagement trends, and even uncover major donor opportunities.
Keep in mind that engagement history should go beyond traditional donations—and encompass all instances of giving, volunteering, peer-to-peer fundraising, attending events, matching gifts, and more.
How to get this data point: This information should be quick and easy to locate in your donor database. To ensure you have a thorough understanding of each individual’s engagement with your institution, regularly updating your CRM is a must.
If you send donation appeals using a channel that a donor doesn’t care for, your outreach is more likely to be discarded without consideration. On the other hand, if you use an individual’s favorite means of communication, you can expect a significantly greater response.
Thus, tracking and analyzing donor communication preferences can go a long way—not only in securing more gifts for your school, but also in reducing costs invested in non-responsive channels.
How to get this data point: Take a look at your recent interactions with a donor. Do they tend to be more responsive over email compared to direct mail? Do they favor phone calls or text messages? Your past campaign conversion rates can provide a ton of useful details. Alternatively, consider sending a donor survey that asks respondents to share their preferred communication channels to get straight to the point!
Knowing where your donors work is one of the most impactful data points you can have. Not only does employment data allow your team to uncover existing workplace giving opportunities (i.e., matching gifts, volunteer grants, annual giving stipends, and more) within your support network, but it can also inform your broader corporate partnership strategy, provide wealth insights, and allow for increasingly personalized outreach.
While the employing company is the most important aspect, it also helps to have additional insights such as their job title, rank, and part-time versus full-time status. Many companies even match donations made by their retirees—so don’t count them out, either!
How to get this data point: Employment information is another data point that can be collected directly within the online giving experience. But our #1 recommendation is to integrate your fundraising platform with an innovative matching gift tool—like Double the Donation’s partnership with Almabase!
Leveraging a solution like this empowers your school to collect employment data from donors as they reach the confirmation screen. Plus, it allows you to screen contact information for corporate email addresses and trigger automated post-donation outreach—each of which provides your team with employer insights.
Asking for too much from your donors can lead to extra “no’s,” while asking for too little often leaves available dollars on the table. Thus, having a basic understanding of an individual’s wealth level and capacity to give can help your development team tailor gift requests with optimal donation suggestions that resonate with the prospect.
This information can also help uncover major donation opportunities that already exist in your network—you just might not know it yet!
How to get this data point: Conduct a wealth screening of the donors, prospects, and alumni in your database to identify those with the ability to contribute substantial gifts. Take a look at common wealth markers like stock ownership, real estate holdings, past giving, and previously uncovered employment details to estimate an individual’s capacity to give.
Beyond a donor’s financial giving abilities, another key tenet of prospect research includes looking into the person’s affinity to give. In other words—do they take a natural liking to your cause?
If an individual has an existing relationship with your school (i.e., student, alumnus, faculty member, family, etc.), that connection often does produce an affinity to support your efforts. However, you’d want to note that a chemistry student would likely be more inclined to donate to an expansion of the college’s science wing rather than a scholarship fund for incoming art classes.
How to get this data point: Make a note in your donor database after each meeting with a major donor or prospect. If they mention any particular interests, jot it down to have on record going forward. If an individual is an alumnus of your institution, their major or field of study can provide some insight into their personal and professional interests.
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As the educational fundraising landscape continues to evolve, data-driven fundraising becomes increasingly essential to unlocking untapped potential.
The invaluable insights gleaned from supporter data can empower your institution to make the most of available resources, identify and engage effectively with high-value prospects, and enhance donor retention—from first-time donors to life-long supporters.
Make sure your development team has the tools and the strategies in place to collect, store, and analyze the data available to you. Don’t let that resource go to waste!
Data-Driven Fundraising for K12 and Higher Ed: What to Know
Discover the power of data-driven fundraising for K-12 and higher education institutions. Learn essential tips to boost your fundraising results here.
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October 10, 2023
12 minutes
Having an updated alumni database is a massive asset to any alumni program. Unfortunately, very few schools actually have a database that is seamless and functional enough. While we all understand the herculean task of tracking thousands of our graduates across the decades, we cannot ignore how pivotal a role it plays in our alumni engagement strategies.
Having observed hundreds of institutions around the globe take up various approaches with respect to updating their alumni databases, we’ve compiled for you the best techniques that are typically employed by schools and their relative benefits.
Address Finder Services look up publicly available information on individuals and matches them against your database. Typically these services are charged on a success fee model - so if they help you find new data then you pay for it, otherwise, you don’t. Some of these services are integrated into your database, and some are independent. A few popular service providers are — LexisNexis, AlumniFinder, and Raiser’s Edge Address Finder.
1. Affordable for low-volume data appends: For organizations that work with low volumes of data, Address Finder Services can be affordable but the costs are high if you have a large alumni base.
Quick results: Address Finder Services eliminate the need to manually collect data, thereby saving time and resources.
1. No user consent: Since you are not asking your alumni for this information, they are not giving you explicit consent to use their information to communicate with them. The recommended practice here is to get consent from your alumni once you get new contact information, but this is a separate effort you’ll have to take up.
2. Incomplete Data: Since these services compile data based on publicly available information, more often than not, you may find yourself dealing with incomplete information as it is likely for people to limit their personal data online.
3. Inaccurate Data: As these services extract data from various public sources, you might often come across outdated alumni data. While some of the data may be accurate, it is highly likely that all of it isn’t.
4. No ongoing updates: In order to keep your alumni database updated, you will have to run this service regularly.
This is an easy option and almost every school includes a form on their website requesting alumni to update their information using that form. Within the alumni page of your website, this is a key section. However, the challenge that every school reports is that very few alumni actually fill it. Think about it — what is the motivation for alumni to go to your website regularly and fill out a long form to update their information?
1. Data accuracy: Since your alumni are providing this information voluntarily, it would be accurate at least for then.
2. Easy to setup: Setting up a form on your website that captures information from your website visitors or in this case - alumni, doesn’t take much time or effort.
3. User consent: Unlike address finder services, forms collect information from only those who are willing to provide their information, thereby establishing user consent.
1. Low volume: Without an incentive in place, very few alumni actually fill out the form.
2. Manual efforts: While setting up a form may be easy, the challenge lies in entering the data collected by these forms into your database.
3. No ongoing updates: Most updates are not captured on time. For example: if an alum finds a new job and moves from Boston to San Francisco, how likely are they to immediately update you via the form?
LinkedIn is a great source of information, some schools turn to the social media platform to capture relevant alumni information. LinkedIn has an alumni tool that you can use to find your alumni who have indicated an education at your school on their profile. You can either have a staff member use their personal LinkedIn account and browse through alumni or create a separate account using your school’s name only for this purpose. The major problem here is that beyond a point LinkedIn will detect that you are browsing through too many profiles and will block you.
1. Data Accuracy: LinkedIn being a professional networking platform, alumni are much more likely to keep their profiles updated here.
2. Beneficial for smaller institutions: For smaller organizations, with a smaller alumni base, capturing alumni data via LinkedIn is feasible.
1. Limitations by LinkedIn: Since LinkedIn only allows a fixed number of searches, upon exceeding that limit, you will be either blocked or asked to shift to a paid account.
2. No user consent: Similar to address finder services, the data collection process is discrete and user consent is not involved.
3. Expensive & time-consuming: You would need to appoint designated people to solely do this job which can make this process rather time-consuming and expensive.
4. High risk of error: Where there’s manual extraction of data involved, there is always a high risk of error.
Events are wonderful opportunities to re-engage alumni and offer a chance to gather relevant information from event attendees. The data collected from these event registrations is highly accurate since it’s provided by your own alumni who are actively engaging with you.
1. Data accuracy : Since the source of this information is your alumni, there’s no doubting its credibility.
2. User consent : Since the information collected via events is provided by your own alumni, user consent is established.
1. Low volume : If your institution doesn’t see a lot of alumni participation at events, you might not be able to capture enough information to update your alumni database.
2. Manual effort : While alumni information collected from events can be highly useful, this information needs to be manually entered into your database, thereby increasing the risk of errors and time taken.
4 ways to update your alumni database
Looking to update your school's, college's or university's alumni database? Find the top 5 ways to update your alumni database and engage with more alumni.
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August 26, 2019
12 minutes
The year 2020 served as a warning that anyone can be the victim of a data breach. More than 120 non-profit organisations learnt that their data was at risk after a breach in Blackbaud's platforms by a ransomware attack. Millions of donors, customers, and staffers were affected, and the incident became the most impacting data breach of 2020.
The ransomware fiasco necessitates reiterating the principal duty of educational institutions to secure the data of their trusting constituents.
Advancement leaders are custodians of data of thousands of alumni and donors, and securing their data must be their highest priority. A lapse in security can have a damaging effect on advancement, as years of relationship-building can be undone by one moment of vulnerability. It is, therefore, the responsibility of institutions to reaffirm their seriousness towards security by adapting secure systems to solidify their constituent's trust in them.
Today, passwords are also a threat to our security. Traditional password authentication is susceptible to threats such as data breaches and phishing. According to a report conducted in 2020, 63% changed their passwords due to a security breach.
In addition to external risks, our heedless habits with managing and sharing passwords increase their risk of exposure.
Our habits with passwords coupled with the looming risk of attacks prove that passwords are no longer a safe way of authentication.
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At Almabase, we have taken proactive measures to secure the data of its customers and their constituents.
We have integrated with Auth0 to upgrade our login mechanism to become completely password-less. By replacing passwords with single-use codes, this mechanism immunes itself from threats.
This partnership with Auth0 moreover aims to improve the experience of members. Single-use codes will help even the most infrequent users log in without the need to remember their passwords. The platform now also supports SSO (Single-sign-on) via Facebook, Linkedin, and Google, in addition to allowing members to log in using any of the multiple emails listed on their records.
On top of improving the login experience and making it robust, the platform now also supports moderation of access to content and resources to segments of users based on criteria admins set.
With these upgrades, millions of alumni across hundreds of institutions will access their data securely online. We hope that institutions take data security seriously across all their systems, allowing for this relationship to build on greater trust.
How Securing Alumni Data Is Pivotal To Building Trust
We're bringing world-class identity management to your community with the Autho integration. With Autho comes a new login experience and new ways for your community members to log in.
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