Discover powerful alumni marketing strategies that help universities build lasting connections, inspire giving, and strengthen community through brand-driven digital outreach.
Carl Diesing
Published:
July 19, 2022
Updated:
December 5, 2024
Your university’s brand is one of its greatest marketing assets and a key part of your alumni marketing strategy. For many alumni, the university they attend is a core part of their identity, and it’s common for alumni to remember their school’s colors, mascot, and theme song decades after graduation.
As such, universities looking to engage their alumni should leverage their brand to form a sense of community. When alumni then feel a sense of kinship with their former university, they’re more likely to donate, volunteer, and otherwise support you.
To help your university make strategic use of its brand, this guide will explore digital outreach strategies for higher education institutions.
Consider Nike’s branding. Beyond the memorable “swoop” logo, Nike’s brand is exemplified in its written messaging with the tagline “Just Do It” and its visual assets, which often depict the stories of everyday people pursuing greatness in their personal fitness journeys. Nike’s audience isn’t just professional athletes but the everyday athletes who aspire to something greater. The company built its brand on empowering and encouraging individuals to do just that with the aid of its products.
Nike is one of the most recognizable brands in the world, and it’s far from the only company to recognize that branding extends beyond logos and well-coordinated color palettes.
If your organization hasn’t refreshed its branding strategy in some time, it’s worthwhile to revisit your university’s current positioning and how you can further refine, expand, and elevate your brand. Address the following aspects of your brand:
When crafting any external outreach materials, consider how you will infuse your brand into them. This applies to everything from personalized emails that might include your logo in the heading to events with branded banners and posters.
For direct communication with individual supporters, such as email outreach, strive to create a personalized but branded experience. This means referencing specific details about that alumni’s engagement history while speaking to them with your university’s branded voice, whether it’s warm and friendly or formal and inspirational.
Once you’ve refined your brand, research how it performs with your alumni audience by:
By conducting this research, you can understand what your alumni respond well to, whether it’s phrasing changes (such as leveraging a positive, upbeat tone) or content updates (such as highlighting workplace giving in fundraising appeals). With this knowledge, you can continue to develop and refine your branding strategy.
When refreshing your branding for alumni outreach, highlight what makes your university and alumni unique.
Your alumni don’t feel a connection to your university simply because they attended it. It’s because of the experience they had while at your institution—the small, specific details that made up their time at your school and how they can help foster similar experiences for generations to come.
Consider how you can highlight that connection in your marketing materials, such as adding “throwback” images and stories from a memorable football season, hosting campaigns tied to the memory of beloved instructors, or even launching forward-thinking campaigns, such as one that highlights successful alumni and their careers after attending your institution.
To keep consistent records of your university’s marketing efforts, brand identity, and history, ensure you have software with cloud storage and extensive integration capabilities. For instance, universities that use tools like Salesforce Education Cloud can continually update and customize their technology as their school grows and evolves.
Avoid considering your brand in isolation, and instead, think of what it means to your alumni specifically. Most alumni have or will develop a sense of nostalgia for your university, and you can tap into that feeling in your outreach strategy.
Associate your university’s brand with past positive experiences by:
Nostalgia is a powerful feeling, and the right branding strategy can leverage it to earn tangible support. When contacting alumni from specific graduating classes, reference campus events they’re likely to remember to transport them back to their time as students.
One of your university’s main marketing objectives is garnering support for future generations of students. Share this goal with your alumni to motivate them to help fund positive experiences similar to the ones they had.
For instance, you might invoke specific clubs or departments alumni were a part of, encouraging them to keep those organizations going far into the future. Use language like “Help secure the debate club’s future,” “Make an impact that lasts,” and “Keep our community going now and for years to come.”
As part of your marketing, you might even have current students get involved. Ask them to share their stories that explain how alumni contributions fund their current experiences. Then, have them sign messages with their name and future graduation year to emphasize your university’s commitment toward the future.
Branding is one of your university’s strongest assets for inspiring support. Refine your brand identity by gathering alumni feedback, then create messages that invoke alumni’s past to encourage them to fund the future.
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Carl Diesing
As an alumni outreach specialist, it’s up to you to meet your alumni where they are—online. Your school likely already has a website where its entire community, from prospective students to faculty, can come together to learn more about the school's offerings and important updates. All of your stakeholders (prospective students, current students, family, faculty, and alumni) visit the website to learn more about the school and see its updates.
Do you want the same success for your alumni website? Your answer is likely, “Of course!”
However, it’s certainly possible that your alumni site doesn’t get as much traction from your target demographic as you need to sustain growth. However, maintaining a wealth of online resources and tools for your alumni association is important to keep them interested in their alma mater and, eventually, give back to it.
Here are some tips to spruce up your alumni website and infuse school spirit into your alumni culture.
Web design is perhaps the most important contributor to engaging visitors with your site. Conversion rates suffer with longer load times and confusing web design elements. Luckily, there are many ways for your nonprofit to improve usability and offer a user-friendly website experience.
If you’re creating your alumni website for the first time, make sure you use a nonprofit website builder. These platforms remove the guesswork and streamline the website design process.
From there, optimize your alumni website with intuitive navigation, fast load times, and accessibility for people of all abilities. This will ensure that when alumni arrive on your website, they’ll be inclined to stay and explore your educational resources, sign up for an event, or complete another desired action.
When your alumni visit your website, they need to find something meaningful, relevant, and valuable to them, not just information about your alumni association or annual fund. In fact, strong alumni networks are a major reason why students choose to attend your school in the first place. The best way to strengthen your alumni network is to create an online community for them to find and connect with each other. Alumni can use this network to access information about:
You can also use your website as a trove of resources for your alumni. For example, you can include content such as member directories, blogs, and calendars to keep your alumni in the loop about everything your organization is doing. These resources will attract alumni from around the world to your website and keep them involved with your school.
According to Cornershop Creative, there are numerous search engine optimization (SEO) practices you can use to make your alumni website more visible on search engines like Google. Industry-standard best practices have to be understood and included in your alumni website’s content. Research ways you can optimize your SEO strategy to get in front of your target audience. Here are some tips to get you started:
Incorporating these elements into your website will increase the likelihood of your page ranking higher on the results page, leading to more organic traffic to your site and engagement from your alumni audience.
There’s no question that mobile browsing is the new normal for surfing the web. Your alumni website should accommodate this huge traffic source by making your website mobile-friendly. Here are some suggestions for doing so:
Optimizing your website for mobile browsing is well worth the time and effort! Young alumni in particular comprise a huge portion of mobile browsers, so this is a great way to engage them.
Once alumni click on your site, you should provide them with reasons to revisit it again and again. While part of this is including worthwhile resources like the ones listed above, you can also encourage revisits with low-commitment subscription tools, like an email newsletter sign-up. This way, even your most passive alumni can get involved at their convenience.
You can also leverage your social media presence to get your members to return to your site. By integrating your website content into your social media posts and bios, you’ll encourage alumni not only to follow you there but also to click through and explore your site. Plus, they can see new fellow alumni interacting with your social content, thus opening up more opportunities for connection within your network.
The pandemic has ushered in a new era of digital opportunity. Your website can become a hotspot for alumni involvement and appreciation through virtual or hybrid events. So, you should clear some space on your calendar for new events popularized through the uptick in virtual offerings:
Virtual and hybrid events have numerous benefits. Not only will these events promote participation and increase member retention due to their flexibility, but it’s also a great way to increase organic traffic, which will help your site’s performance on Google.
Your alumni all have something in common: their connection to your school. As an alumni outreach specialist, it’s your responsibility to leverage this commonality, bringing them together and making their experience as beneficial as possible.
Work with your team to analyze ways you can improve your current website and implement these tips to see growth in your alumni involvement. Good luck!
Making Your Alumni Association Website More Effective
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Cultivating a strong alumni community is important for universities. Graduates tend to think fondly of their alma mater, and having a dedicated alumni section on your website offers an opportunity to stay connected with university activities. Your alumni website is also a great resource for connecting with potential alumni donors and showing appreciation for their ongoing support.
Nowadays, most alumni outreach takes place over online platforms. Your alumni network likely spans across the country and even worldwide, and the internet is one place where everyone can easily stay connected with your institution.
Plus, 93% of online experiences begin with using a search engine. That’s why your university’s website must be optimized for search engine performance as well as engaging alumni digitally. In this guide, we’ll review top tips for engaging your alumni using your website:
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Most top college websites include a link to their alumni website in the top navigation bar. This means it’s important to optimize your alumni information on your overall website and on the alumni website itself. Keep this in mind as we explore each tip. Let’s dive in!
You probably have a wide range of alumni who interact with your university, and you should take the opportunity to determine who they are and what they want out of your website. Remember that many alumni are potential donors, so learning more about them is crucial.
Review these metrics in your Google Analytics to learn more about your website visitors:
By examining your Google Analytics, you can learn more about how your university’s website can better serve its visitors by determining the most and least effective elements on it. Ultimately, when you get to know your user audience and alumni visitors better, you can design your site in a way that encourages them to engage with your content.
Streamlined, user-friendly design can go a long way toward inspiring alumni to explore your site. An enhanced user experience (UX) allows them to quickly find the information they need and discover all the opportunities for engaging with your institution. Plus, streamlined UX helps your website perform better in search engine result rankings.
Here are some tried-and-tested UX design tips for your website:
Your alumni website doesn’t need complex design elements or flashy graphics to be effective. A minimalistic design with a focus on accessibility will allow alumni to navigate your website easily and connect with your programs and opportunities faster. These updates are easy to make when your university is using a top content management system like Drupal or Wordpress. Both CMS platforms offer features like accessibility tips and a mobile editor to ensure an optimized user experience.
By implementing strategic calls-to-action (CTAs), you can help alumni easily find the information they’re looking for on your website. CTAs are typically buttons or menu links on your site that direct visitors to different pages. You can use CTAs to direct users to donate, register for mentorship opportunities, read recent news articles, or sign up for your newsletter.
Your CTAs should:
Here are some websites with examples of effective alumni engagement CTAs:
The University of Georgia’s alumni website includes multiple CTA buttons that pop against the background and include clear instructions for different actions that visitors may want to explore.
The University of Arizona’s alumni website features multiple CTAs under the “Get Involved” section that point alumni to different groups they might be interested in joining.
Georgetown University’s alumni website incorporates quick link CTAs near the top of the page, making it easier for visitors to navigate to what they’re looking for.
For more inspiration, take a look at Kanopi’s list of best college websites to see how other institutions incorporate unique, engaging CTA design and language.
Clear CTAs make it easy for visitors to figure out how to engage with your institution. Whether you want to recruit alumni to help plan a fundraiser or volunteer for your mentorship programs, making sure that alumni have an easy time navigating your site encourages their continued involvement.
Ultimately, to make your website as engaging as possible for alumni, you must put their interests at the heart of your content. Consider embracing the concept of alumni centricity— the process of building relationships with alumni that aren’t just based on loyalty to their alma mater, but also on the value that your program brings to their lives.
You can build even longer-lasting relationships by orienting your website content around the value that alumni involvement in your opportunities and programs will bring to the lives of former students. Here are a few benefits you can offer:
By striking a balance between donation requests and offering other opportunities such as mentorship programs, homecoming events, and networking opportunities, you can provide just as much value to your alumni as they provide to your university.
As you adjust your website content to appeal to alumni, be sure to continuously assess your data to determine what’s working and what needs improvement. This allows you to keep up with the evolving needs of your alumni base and avoid having to conduct major website overhauls. When your website is optimized, promote it through email newsletters and social media updates to drive more traffic. This allows you to engage alumni effectively, even if they’re located across the country or globe.
4 Tips to Use Your University Website to Engage Alumni
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As part of the higher education sector, your university likely depends on social campaigns like peer-to-peer fundraising and crowdfunding to fund its projects and initiatives. While these campaigns have the potential for a wide reach, they require effective promotion to maximize alumni support.
How can you retain alumni support long after they receive their diplomas? Let’s explore the top marketing practices your university should employ when planning your outreach strategy.
Your alumni may be eager to support your university, but many are unaware of the opportunities available to help them maximize their contributions—namely, matching gifts.
Matching gifts are a type of corporate social responsibility initiative wherein businesses match donations made by their employees. Double the Donation defines corporate social responsibility as “a company’s efforts to improve society” in a multitude of ways, from directly donating to supporting employee giving. Matching gifts combine both of these efforts and represent a major revenue opportunity for universities.
Identify match-eligible alumni by looking into your existing donor base. Specifically, take a look at your alumni and major donors who represent your largest match opportunities. Then, secure matching gifts from alumni by promoting the opportunity to match-eligible individuals through:
As you solicit matched gifts, maintain an open line of communication with major employers who offer matches. Periodically review their policies and ask them to notify you if any changes are made to their matching gift program. Both universities and donors should stay on top of employers’ match guidelines to avoid missing out on matching gift revenue.
Communication is the foundation of a successful fundraising campaign. While some approaches are more effective than others, the best results come from incorporating multiple channels—especially for larger donor bases.
There are two types of marketing your university can leverage, and each type has a plethora of channels you can use to spread the word about your campaigns:
Remember, communication is a two-way street. You won’t just want to send messages to alumni, but to stay in touch with them over time. Ensure that alumni and any volunteer fundraisers feel free to voice their feedback or concerns.
Effective communication is about more than just an open line of communication—it’s about powerful storytelling, too. Stories encourage alumni to form stronger connections with your university’s mission, students, and impact.
As part of your marketing approach, implement the following storytelling strategies into your content:
Storytelling and powerful imagery compel users to share content with their networks, so it’s crucial that you make your storytelling components shareable. For example, you might place a “Share” button next to the content on your alumni website that makes it easy for viewers to repost an article or video to their social media channels.
In all your digital marketing materials, make it easy for viewers to take action by directing them to your donation page. Make the most of clear calls to action, prominent buttons, and QR codes across all the channels you use. To ensure shareability, use an effective social campaigning platform and the right social media platforms.
Additionally, when alumni land on your fundraising page, they should be able to take action easily. Check to ensure your donation form can be quickly completed and doesn’t require any unnecessary steps. With a compelling marketing strategy and simple form, your university can seamlessly convert alumni into dedicated supporters.
Now that you know the best marketing practices, share this information with your fundraising team, and plan your best campaign yet! Then, as donations start to roll in, be sure to show your appreciation for donors’ support and continue to engage them by offering additional involvement opportunities. The more active your donors are in your university’s activities, the more likely they’ll be to continue their support.
Adam Weinger is the President of Double the Donation, the leading provider of tools to nonprofits to help them raise more money from corporate matching gift and volunteer grant programs.
Double the Donation's robust solution, 360MatchPro, provides nonprofits with automated tools to identify match-eligible donors, drive matches to completion, and gain actionable insights. 360MatchPro integrates directly into donation forms, CRMs, social fundraising software, and other nonprofit technology solutions to capture employment information and follow up appropriately with donors about matching gifts.
4 Marketing Strategies University Fundraisers Need to Know
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