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Latest stories, guides, and benchmarks from the world of alumni relations, fundraising, donor engagement, advancement services, events, and higher-education philanthropy
As an alumni outreach specialist, it’s up to you to meet your alumni where they are—online. Your school likely already has a website where its entire community, from prospective students to faculty, can come together to learn more about the school's offerings and important updates. All of your stakeholders (prospective students, current students, family, faculty, and alumni) visit the website to learn more about the school and see its updates.
Do you want the same success for your alumni website? Your answer is likely, “Of course!”
However, it’s certainly possible that your alumni site doesn’t get as much traction from your target demographic as you need to sustain growth. However, maintaining a wealth of online resources and tools for your alumni association is important to keep them interested in their alma mater and, eventually, give back to it.

Here are some tips to spruce up your alumni website and infuse school spirit into your alumni culture.
1. Offer a User-Friendly Interface
Web design is perhaps the most important contributor to engaging visitors with your site. Conversion rates suffer with longer load times and confusing web design elements. Luckily, there are many ways for your nonprofit to improve usability and offer a user-friendly website experience.
If you’re creating your alumni website for the first time, make sure you use a nonprofit website builder. These platforms remove the guesswork and streamline the website design process.
From there, optimize your alumni website with intuitive navigation, fast load times, and accessibility for people of all abilities. This will ensure that when alumni arrive on your website, they’ll be inclined to stay and explore your educational resources, sign up for an event, or complete another desired action.
2. Provide Valuable Connections and Resources
When your alumni visit your website, they need to find something meaningful, relevant, and valuable to them, not just information about your alumni association or annual fund. In fact, strong alumni networks are a major reason why students choose to attend your school in the first place. The best way to strengthen your alumni network is to create an online community for them to find and connect with each other. Alumni can use this network to access information about:
- Updates on your school’s academic accomplishments and community contributions
- Career opportunities
- Mentoring opportunities
- Upcoming events and fundraising opportunities
You can also use your website as a trove of resources for your alumni. For example, you can include content such as member directories, blogs, and calendars to keep your alumni in the loop about everything your organization is doing. These resources will attract alumni from around the world to your website and keep them involved with your school.
3. Make Your Site Discoverable
According to Cornershop Creative, there are numerous search engine optimization (SEO) practices you can use to make your alumni website more visible on search engines like Google. Industry-standard best practices have to be understood and included in your alumni website’s content. Research ways you can optimize your SEO strategy to get in front of your target audience. Here are some tips to get you started:
- Use highly relevant keywords in written content.
- Maintain header hierarchy in written content so that it can be easily read by search engines.
- Look for opportunities to gain backlinks to your site from other authoritative websites.
Incorporating these elements into your website will increase the likelihood of your page ranking higher on the results page, leading to more organic traffic to your site and engagement from your alumni audience.
4. Optimize Your Site for Mobile Users
There’s no question that mobile browsing is the new normal for surfing the web. Your alumni website should accommodate this huge traffic source by making your website mobile-friendly. Here are some suggestions for doing so:
- If you’re creating your website for the first time, use a website builder that offers automatic mobile responsiveness.
- Improve your website’s load speed by compressing images and cleaning up code.
- Make sure any pop-ups or buttons are finger-friendly.
Optimizing your website for mobile browsing is well worth the time and effort! Young alumni in particular comprise a huge portion of mobile browsers, so this is a great way to engage them.

5. Encourage Revisits/Subscription
Once alumni click on your site, you should provide them with reasons to revisit it again and again. While part of this is including worthwhile resources like the ones listed above, you can also encourage revisits with low-commitment subscription tools, like an email newsletter sign-up. This way, even your most passive alumni can get involved at their convenience.
You can also leverage your social media presence to get your members to return to your site. By integrating your website content into your social media posts and bios, you’ll encourage alumni not only to follow you there but also to click through and explore your site. Plus, they can see new fellow alumni interacting with your social content, thus opening up more opportunities for connection within your network.
6. Add Virtual Events to Your Calendar
The pandemic has ushered in a new era of digital opportunity. Your website can become a hotspot for alumni involvement and appreciation through virtual or hybrid events. So, you should clear some space on your calendar for new events popularized through the uptick in virtual offerings:
- Informational webinars and panels
- Watch parties
- Walk- run-, and dance-a-thons
- Networking events with current students and faculty
- Giveaways from your alumni association

Virtual and hybrid events have numerous benefits. Not only will these events promote participation and increase member retention due to their flexibility, but it’s also a great way to increase organic traffic, which will help your site’s performance on Google.
Your alumni all have something in common: their connection to your school. As an alumni outreach specialist, it’s your responsibility to leverage this commonality, bringing them together and making their experience as beneficial as possible.
Work with your team to analyze ways you can improve your current website and implement these tips to see growth in your alumni involvement. Good luck!

Making Your Alumni Association Website More Effective
Even after they graduate, your alumni play a major role in your school’s success. Here’s how to engage them and get donations with your alumni webpage.
Alumni Engagement
The ability to sync alumni information from Facebook and LinkedIn has been a central piece of the Almabase product. We've seen this provide tremendous value for our partner schools over the last few years.
But, it had its challenges, and we heard your feedback. We noticed three key challenges:
1. The process is not transparent - you are not sure when the updates are happening
2. Alumni don’t have control on what gets synced on their profile. It lead to duplicate or wrong data in certain cases.
3. Facebook and LinkedIn APIs are changing and we had to move to newer APIs.
With all this feedback, we just launched the next version of social sync. It is more intuitive and provides much more control to users and uses the latest APIs.
You will now see a sync button on each profile that’s connected to their Facebook or LinkedIn. On clicking this button, we fetch latest data from those connected accounts and we ask the user which data they want to merge or ignore. Information that’s not ambiguous like a new employment is automatically added.

In the background, we also run a periodic sync of data from Facebook without any user hitting the sync button. This will help you maintain a current database of your alumni with zero manual effort.
We are constantly working to build innovative technology that helps you build an engaged alumni community. We would love to hear your thoughts on this.

Social Sync 2.0 - An updated alumni database, always!
We just launched the next version of social sync. It is more intuitive and provides much more control to users and uses the latest APIs.
Product updates
You might have noticed the green padlock next to your website address in the address bar. There is a lot going on behind that little green icon and we wanted to let you know what it means and how it affects your alumni network.
What is HTTPS?
In essence, HTTPS is a protocol for secure communication over a computer network. It was preceded by HTTP, which we have all come across in URLs that we use every day like 'http://schoolwebsite.edu'
Why is HTTPS better than HTTP?
Unlike the previous HTTP connections, HTTPS connections are encrypted. When your users try to reach your alumni website, their computers or mobile devices communicate with the server to receive information that is required to be displayed on their screen. With HTTPS, the communication between the computer and the server is encrypted during transit.

How do I know if my connection is secure?
The simplest way to check if your connection with the website you are browsing is secure is to check for the green padlock icon on the address bar next to the URL.

So what does this mean for my alumni website?
1. Increased protection from MitM (Man-in-the-Middle) attacks
2. Higher rankings on search engine results
3. Increased user trust
If you'd like to learn more about secure connections, take a quick look at Godaddy's information video on SSL certificates.

Your alumni network, now on HTTPS!
You might have noticed the green padlock next to your website address in the address bar. There is a lot going on behind that little green icon and we wanted to let you know what it means, and how it affects your alumni network.
Product updates
In the tech world, SaaS (Software as a Service) has been around since the late 90's but it wasn't until recently that the educational and non-profit industry started to see SaaS and cloud technology take over on-premise software. And like everything else, change can be difficult but necessary. We wanted to break it down for you and give you a glimpse into why we love SaaS services, and why we built Almabase as a SaaS platform.
What in the world is SaaS and why is it hotter than ever right now?
Though the term 'SaaS' may seem unfamiliar, you have most likely been using SaaS services for a while now. Take photo storage for example. Not so long ago, If you had precious photographs you wanted to save, you would have most likely had them on a storage disk like your computer's hard disk, a flash drive or an external hard disk. It worked fine and most people were happy with it. But the inconveniences of physical storage disks became crystal clear when a better solution was introduced, Cloud storage.
Cloud storage made things incredibly effortless and convenient. It invariably meant that :
1. There was no need to plug in a cable and transfer photos to your computer
2. You did not have to worry about losing your photos if you dropped your hard drive or your computer
3. You did not need to carry around your hard drive to access your photos
4. It was a whole lot easier to access your photos anywhere and at any time, from any device.
And it's not just photo storage . SaaS is taking over everything and it's all around us. Netflix has eliminated the need for you to walk to the Video rental store around the corner, and Spotify has opened up a huge music library for you to listen to instead of a few songs you purchased on iTunes.
SaaS works for large enterprises too
SaaS adoption has been rising every year and with the sort of reliability it is known for, even large companies rely on SaaS companies to run core functions of their business.
For a messaging platform that has over a Billion users, one would think WhatsApp does all its messaging in-house. But it is note quite true. For Whatsapp to stay focussed on what matters to them, and to maintain a lean team size, WhatsApp uses a service called Twilio to handle all SMS text messages that need to be sent. Interestingly, when Whatsapp was acquired by Facebook for $19 Billion in 2014, they were only a 55 member team.
SaaS vs In-house solutions
Given the reliability, convenience and effectiveness that SaaS solutions have proven over the last decade it's hardly a comparison any longer. But let us go through some of the large differentiators on why SaaS is so beloved.
1. Cost
By cost, we mean everything. We have to take into account the cost of capital, infrastructure, development and human resources. Not to mention the time and resources required for ongoing maintenance and upgrades. Compare all that to a simple flat monthly or yearly pricing that takes care of everything and it's not hard to see why SaaS is, in fact, a lot cheaper.
2. Time
Getting up and running in no time means you don't need to spend months on planning, developing and testing your platform. Which inevitably lets you reach out to, and engage your alumni a whole lot quicker.
3. Quality
There is a lot that goes into developing a platform like user-experience and compatibility with different browsers/devices. Almabase has been designed based on extensive user research and A/B testing to ensure that your alumni have the best experience possible.
4. Innovation
Technology is rapidly changing and keeping up with changes takes conscious effort. In most cases, in-house solutions are built using a shared IT or engineering resource within the institute. If your development team has to focus on a dozen other things every day, there is going to be very little room for innovation on your alumni platform.
The product and engineering teams at Almabase are solely focussed on how you can Connect, Engage and Involve your alumni better. Keeping up with technology is in our job description.
Don't build just because you can
Your institute may have everything you need to pull off a major development project. Money, time and human capital may not be a huge concern for you. But historically, given the changing team members and focus, in-house systems grow outdated and unattended to. Alumni engagement takes a huge blow and eventually leads to lost relationships.
Similar to the earlier instance of Whatsapp offloading functions to Twilio, Apple Inc. recently signed a deal with Google cloud services to host Apple's iCloud services. When apple decides not to build something in-house, it is by no means because of lack of resources or expertise. Even the tech giant decided not to focus on building their own cloud server because they are not in the business of building cloud servers, they are in the business of making great consumer electronic devices that their user's love.
Alumni relations and SaaS
Your mission as an alumni relations team could be to develop the best possible alumni programs to foster great engagement and build some strong relationships with your alumni. And our mission at Almabase is to empower you to do just that without all the other hassles.
Change can be difficult. What are some of your concerns with moving your database to the cloud? Let us know in the comments below.

Alumni relations and SaaS
Here's a glimpse into why we love SaaS services and why we built Almabase as a SaaS platform.
Alumni Engagement
A few weeks ago, we laid the foundations to and rolled out the revamped communication center to all our customers globally. We thought it would be a good idea to write about where we are going with this and why we see the 'Communication Center' as a cornerstone to alumni engagement.
We envision the Communication Center to be hub for all your digital communications with your alumni.
For those of you who have tried the feature out already, the first release of the communication center encompasses a powerful email editor and campaign manager coupled with a better user interface. As we continue to develop the platform, you will be able to reach out to your alumni on multiple channels to cater to different segments of your alumni, including SMS, In-app messaging, push notifications and more.
Let's take a deeper dive into some of the biggest changes with the email tool in this release.
Easily switch between Rich Email & Plain Text
You can now create structured, graphic emails with the new email composer. Easy create new email structures and fill them up with images, to send out to your mailing lists.

If you need to create a simple email that you quickly need to send out, simply toggle the 'Simple Email' switch to switch to the plain text email editor.
Create and save email templates
Plan on sending out weekly updates or monthly updates? you can create a set template, that can be reused for subsequent email campaigns.

Schedule email for a later time
Want to send out an email on Saturday morning? you can easily schedule the email in advance so you have a peaceful weekend.

Preview email on mobile devices
Close to 66% of all emails sent are opened on a mobile device. So it's imperative that your emails look great on mobile devices too. Switch to the preview mode on the email composer to view what your email looks like on mobile devices.

Campaign performance analytics
You can now see how well your email campaigns performed with your mailing list. You get a quick glance into how many emails were delivered, opened and what the click through rates were. These analytics let gauge how responsive and welcoming your alumni are of your emails.

Be sure to watch this space for more updates to the Communication Center and for sneak peeks into what we are working on.
Tell us what you think in the comments section below. What communication channels do you usually use with your alumni that you would like to see added to the communication center? What are some parameters that you would like to track on your campaigns?


Centralising Alumni Communications : an introduction to the Communication Center
We envision the Communication Center to be hub for all your digital communications with your alumni.
Product updates
Last updated: 26th October, 2021
With rapid technology growth, the trend of creating mobile apps has reached a level where organizations tend to focus on developing mobile apps instead of solving a real problem or pain point for the end user.
Since the advent of the app store, apps have flooded phones with a use for everything. But not all apps remain on the user's mobile device for long and as mobile phones become increasingly personal and tend to behave as a natural extension of oneself, the challenge to stay relevant to the user continues to get harder.
Here are a few of the reasons we think the ROI on mobile app engagement is questionable for alumni relations.
1. The need might just not be there
For the app creator, the need is almost obvious. But is it really?
A lot of businesses can't wait to jump on the app bandwagon. But the craze for apps has been in continuous decline. Many users prefer using limited apps; because most of them remain unused and build up on precious storage unnecessarily. A recent survey from Nielsen lists the most popular smartphone apps of the year. The results indicate that Google and Facebook dominate the mobile app space. In the entire app universe, about 200 apps (out of 1.6million) take up most of the eyeball time of the world's population. That is just about 0.01%.

In the fourth quarter of 2015, iPhone and Android smartphone users in the U.S. used an average of 27.1 apps per month, spending more than 40 hours with them. Interestingly, the amount of time people spend with apps continues to increase, whereas the number of apps they use pretty much stopped growing three years ago. Apparently, there's a limit to how many apps people actually use, regardless of how many apps are available and how much time they spend using them.
To put it differently: there's an app for every need, but there's no need for every app.
As people continue to consume content on their mobile devices, providing a stream of relevant content to engage your alumni on a daily or weekly basis can get very challenging.
Which begs us to ask the question - does the app provide relief or gain to the user frequently? Or will it turn out to be just another a channel for you to push notifications to your user base?
2. Without a clear need, adoption is questionable
"80-90% of all downloaded apps are used once and then eventually deleted by the users."
- Compuware
The average number of apps that apps users have on their phones is just about 27. And everyone is competing for that space. Your school's app competing with Youtube, Google, Email, Facebook, Uber and others to stay relevant on the user, every day.
According to Swerve, the world's leading mobile marketing automation platform, More than 1/3rd of mobile app engagement last less than a minute and unless it is your objective to be time saving, like the ability to order food or hail a cab in less than a minute, that is not a good sign.
Only 13.3 percent of sessions last longer than 10 minutes. 13.13 percent is not a lot considering the fact that you are going to compete with platforms like Youtube, Facebook, Instagram and other places, where people are likely to stick on for more than 10 minutes in every session.
Let us also take a look at the effort required by the user to use the app. As opposed to a mobile responsive website, where the information is accessible at any time - a user will have to wait for download and installation before they can access the information they need from your alumni network. It would be justified if the alumni would 'need' to use it regularly to access information, but that tends to not be the case in most apps.
Sure, an alumni app is great to download at first and take a quick glance around when you are curious about what has happened to your old buddies, but what happens next?
Is there a clear reason for the user to keep the app on the phone 2 weeks later? a month later?
If the user's phone starts to run out of storage space, is your app going to be one that they are OK with deleting?
And when it comes to mobile apps, you kinda only have one shot at it.
"79 percent report that they would only retry an app once or twice if it failed to work the first time. Only 16 percent said they would give it more than two attempts."
- Compuware
3. Apps were the future
Web and mobile technologies are advancing at an unprecedented pace even in 2021. 5 years ago, Apps looked like they were the only way forward and the bridge between websites and mobile apps were so far off, that a lot of companies were forced into taking sides with one of the two formats. But fortunately, that is no longer the case.
As hybrid architectures evolve, the divide between web and mobile technologies are closing in.
Browsers are growing more capable of creating lighter versions of apps that don't require a download or an install, but come with a lot of the benefits of native mobile apps.
Push notifications, for example, was a luxury only apps could boast of 2 years ago. But with popular browsers like Google Chrome, Mozilla Firefox embracing push notifications, users can simply subscribe to notifications from your website to receive updates even while they are not on your website.
Clearing the air
At Almabase, we are by no means opposed to mobile platforms and app development. We do however strongly believe that there is a lot more to an app than just being able to download an install an icon on your phone. Before you decide that you need to start development on a mobile app or hire developers to build your app. Here are a few questions we think you should ask yourself:
1. Is there enough daily/weekly engagement on all current channels that can just be extended to the mobile platform?
2. Is there a clear value proposition for alumni to keep the app on their phone over the next year or more?
3. What are the key takeaways with a mobile app? Can they be achieved them over a single integrated web platform, instead of having to build a parallel platform?
On the Almabase platform, as an integrated system, we will continue to embrace technology that helps alumni relations professionals reach the users at their point of need across different channels and platforms.

3 Reasons you should reconsider using mobile apps for alumni engagement
Here are the top 3 reasons we think the ROI on mobile app engagement is questionable for alumni relations in 2021.
Alumni Engagement
If you have ever been even remotely involved with advancement, you might share the frustrations of having incomplete and inconsistent data. While that is something we tackle at Almabase with social media logins and data enrichment, we wanted to compile a quick list of things you could do right away to gather some alumni data and insights into your alumni demographic without having to break the bank. If you are just starting to compile alumni data, this list can come in handy.
Before we proceed, it is worthwhile to note that this list talks merely of tools that you can use. Though they are great in its own accord, it can be ineffective when used in isolation without a larger strategy to connect, engage and involve your alumni.
1. VoilaNorbert.com
Price : Free for 50 emails. $0.10/email after the free limit Utility : Find work emails

Voilanorbert is a prospecting tool that recently got a very nice upgrade. It was designed to help people scout for new businesses, but there is much that you can use to find the first group alumni who can help build your empire.
Voilanorbert is impressive in its accuracy and functionality to predict a person's work email ID from Linkedin.
How does it work?
You will need to create a new account to start searching for an email address.
You will also need a name and the domain that you want to search (eg:harvard.edu). If you put in 'John Doe' and 'Almabase.com', Norbert will go through all the combinations that are possible for John Doe on Almabase.com like jdoe@almabase.com, johnd@almabase.com, jd@almabase.com ,etc.., if a valid address is found, Norbert will let you know.
It gets a whole lot easier with the Voila Norbert Chrome extension. The extension adds a little magic orange button to the LinkedIn profiles you browse through. If you come across the need to find somebody's email, simply click on the Voila Norbert button to add them to your account.

Since you are reaching them on a professional channel, it becomes important that the email is more about them than your organisation. Make sure that the value you are offering to them is something that will interest them - like a request to become a class volunteer because of their influence or to mentor senior students that are interested in their industry.
2. Facebook Audiences
Price: Free to analyze. Utility : Find and reconnect with alumni on Facebook

Voila Norbert is great when you need to find email addresses. But sometimes you need a get a glimpse at the bigger picture. One that tells you what your alumni are up to and where they live.
And if you don't have some pricey alumni relations software, this may seem like a daunting task and it surely is, but this seems to us like a good place to start.
The audience tool on Facebook especially comes in handy when you can tie it to your social media program or have an alumni portal to which you can direct to.
Having rich content on your facebook page will help convert those casual visitors to followers. Bundle that with a steady flow of traffic that you generate from facebook ads that are targetted to potential alumni and you will soon have a nice healthy following of alumni or students on your facebook page.
There is going to be a cost associated with the ads depending on the target audience you want to reach out to, but the good news is that you can control the spend and budget inorder to test out the waters before deciding to pump in more resources.
An overall schematic might look like this :

For more information on the Facebook audience tool, Visit Facebook for Business.
3. LinkedIn Alumni Tool
Price : Free to analyze. Utility : Find and reconnect with alumni on Facebook.

The Linkedin alumni tool will give you a quick snapshot on what the entire alumni network looks like using the vast oceans of data it has on your alumni.
Much like the analytics on almabase, you can look at the big picture of where people work and live, then you can narrow the results based on what matters to you. Like if you ever needed to find alumni who have a degree in engineering and live in Chicago, that should not take you more than a few clicks to get there. You can also drill down based on where they work in Chicago, if it were required.
However, the tool is catered primarily for higher educational institutions. So if you are in secondary education, the tool may not yet be able to sift through data for you.
The same ad strategy that we used on facebook may be used on LinkedIn as well, but the ads on LinkedIn can get a lot more expensive based on the type of people you are trying to reach out to.You can also refer to the Linkedin Guide on using the tool for Higher Ed professionals.
If you do not have an active presence on social media, make sure to look for any existing Facebook/Linkedin groups that may have been created by your alumni earlier.
The thought of finding and reconnecting with thousands of your lost alumni can seem very challenging. If you are able to try some of these channels to reach out to your alumni, let us know how it went for you. Do you agree with our list? If you have other ways that have worked well for your institution, let us know by leaving a comment below.


3 pocket friendly ways to find your alumni
Here's a list of things you could do right away to gather some alumni data and insights into your alumni demographic without having to break the bank.
Alumni Engagement
Every time you need to look up someone on your database, you would normally need to open your web browser, go to your alumni website, log in if you aren't already and use the quick search bar on your homepage to look somebody up. If you have to do this often, we have a few things you could do to make this a whole lot easier.
Identifying the search address
The search address is the URL that you see on the search page on your website. It should look something like 'http://alumni.regencyuniversity.org/search?q=' . This search address can be used on different apps (listed below) to jump you straight into your search page.

Now that you have your search address prepared, let's jump into some ways you can quickly run a search query through your database.
Method 1: Using Alfred (for Mac OS)

Alfred is a great tool that I personally love to use, it's hard to imagine life without it after you get used to it. It is essentially a replacement for Spotlight on macs and for those of you who are used to Apple's great spotlight search, you should love Alfred even more. Once you download Alfred (which is Free), you can easily access it using a short cut that you set. By default it should be set to option + space bar , it will bring up the alfred console on your display, which is where you will be typing in your keyword to trigger your database search.
Here is how you need to set up alfred to enable quick search.
Step 1 : Go to alfred's preference window.
Step 2 : Navigate to Features > Web Search, and 'Add Custom Search'

Step 3 : In the search URL field, add the Search address for your alumni website and add {query} to the end . The result should look like this : http://alumni.regencyuniversity.org/search?q={query}.
In the Title field, enter " Search Alumni database for {query} ".
You can enter any keyword that you would like to trigger the search, for the sake of generalization, we are going to use the keyword 'alumni', but you can set it to something shorter like your schools initials.Save your settings to complete setup.
The next time you need to run a quick search on your alumni database, you can simply type in your keyword into Alfred, followed by the search query you would like it to run. If you would like to look up for a person named steve, you can type in 'alumni steve' to quickly search through the database for 'steve'.

Method 2: Using Google Chrome

A similar arrangement can be set up using Google chrome too using the Custom Search Engine feature that you can find under the advanced settings in your preferences.

At the bottom of the list of existing search engines, you can add your alumni database as well. Add a name to the search like 'Alumni Database', and a keyword that will trigger the search. Just like in the earlier example, we are going to use 'alumni' as the keyword, but you can set this to anything you like.
In the URL field, add your search address appended with %s . So your URL should look something like this : http://alumni.regencyuniversity.org/search?q=%s
And that's about it . You're all set . Now if you'd ever need to quick search your alumni database, simply type in the keyword you selected, 'alumni' and the query you want to run into the address bar on Google chrome .

Keep watching this space for more tips on more ways to quick search your alumni database on almabase . Let us know what you think in the comments . Do you think a quick lookup feature helps ? what are some of the things you try to look up during a quick search?


How to: Quick lookup your alumni directory on Almabase
Every time you need to look up someone on your database, you would normally need to open your web browser, go to your alumni website, log in if you aren't already, and use the quick search bar on your homepage to look somebody up. If you have to do this often, we have a few things you could do to make this a whole lot easier.
Product updates
See how leading institutions put these ideas into action




































