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Latest stories, guides, and benchmarks from the world of alumni relations, fundraising, donor engagement, advancement services, events, and higher-education philanthropy
Your alumni profiles just got a fresh new look. Not only are the new profiles meant to look better, they are more readable and functional and is being prepared for a lot of new features coming in very soon.
The alumni profile is at the center of everything that you do and we have always maintained the stance that they can’t be boring, which is why we always called them profiles instead of records. As with other product improvements, we’ve gathered a lot of feedback from all our partner schools and their alumni about what they like and what they didn’t.
Let’s just jump in and see what this means.
Old Profile Page

New Profile Page

You will notice that the layout has been redesigned for
1. A cleaner look
2. Better information hierarchy with key information above the fold
3. Better legibility of text
4. Grouping of actions and information to make it easier for users to consume.
Privacy
You use profile pages to get information on your members, but are also used by your members to get information about other members and also to view their own profiles. The information that is now shown on the profile page has three levels of access:
1. Information that is visible to all users of the platform.
2. Information that’s only visible to the user who owns that profile and admins
3. Information that’s only visible to admins.
It’s easy for you as an admin to see which information is being shown to whom.
Similar profiles
A key new addition to the profile page is the “similar” tab that shows other members who are similar to the person you are currently looking at. It currently divides them into members living in the same city, classmates, members from the same company, members with similar interests and skills. We believe this will significantly improve the time spent by alumni browsing other alumni profiles. It also makes it easier for admins to discover similar alumni and prioritize them.

This change is already live on your alumni platform. As always, we’d love to hear your feedback on these changes. Feel free to leave a comment here or get in touch with your customer success manager to.And we’re not done! We’re bringing in analytics from Facebook into each member’s profile very soon. Stay tuned in!
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Alumni Profiles
Your alumni profiles just got a fresh new look. Not only are the new profiles meant to look better, they are more readable and functional and is being prepared for a lot of new features coming in very soon.
Product updates
Registered users probably are the most important stakeholders in your road to better engagement. Adding to the strategic challenge of getting more sign-ups, you also have the added friction of the sign-up process, which also happens to be the first interaction that your constituents have with your platform.
We have gone back to our drawing boards to re-think the signup process; to not only make it easier than ever to sign up, but also remove any inhibitions they might have about joining the platform.
So here's what has changed.
1. A better mobile experience
Close to 50% of your users will be reading their invite emails on their mobile devices, and therefore try to sign up right on their mobile device. We've tweaked the design and the flow of the registration page to make for a great mobile sign up experience.
2. Abilities to showcase the value of the platform
Dedicated sections of the sign-up flow can be set up to showcase the value of registering on the network. You can use this space to display information like how they are going to benefit from the network, how they can give back, how they are a valued part of the network, etc.
3. GDPR Compliance & addressing privacy issues
Your alumni can now set their communication preferences during sign-up. Your alumni can pick and choose how they would like to receive emails, phone calls or mailers to express their opt-in and adjust their preferences.
4. Step by step registration
Long and boring forms have lower conversions. So how do you capture all the information you need, without frustrating the user?The new sign up flow has taken a stepwise approach that allows you to ask all the required details from the user, in shorter forms. The multiple stages make the user feel like they are making progress, keeping them engaged. The approach has been tried and tested to work better.
A closer look
Let's take a peek at what the new sign up flow looks like.
Step 1: Creating an account
All the mandatory fields required to create an account are included in this step. The details captured here, are used to create the user's account on the platform.

Step 2: Adding basic information
All the secondary information like the user's phone number, city, class etc., are captured during this step. The stepwise approach helps the user visualize their progress, keeping them engaged with the flow.

Step 3: Setting preferences
Here is where the user can express their Opt-ins for communication and select how they would like to give back. The opt-ins notably adhere to GDPR guidelines.

Step 4: Update data using social media accounts
Here users can connect their Facebook, LinkedIn or google plus accounts on this step to instantly update their profiles with more information.

After the registration process is complete, the user is redirected to the Groups. This is where they can select the groups they would like to be a part of. You can also redirect them to their newly created profile page, to complete their entire information.Yes, we have changed a lot in the sign-up flow. But what we'd love now, is for you to share your valuable feedback with us!Got an idea to make the signup process on Almabase even better? Feel free to drop us an email on support@almabase.com.

A Refreshingly New Sign Up Experience For Your Alumni
Adding to the strategic challenge of getting more sign-ups, you also have the added friction of the sign-up process, which also happens to be the first interaction that your constituents have with your platform. We have gone back to our drawing boards to re-think the signup process; to not only make it easier than ever to sign up, but also remove any inhibitions they might have about joining the platform.
Product updates
As an alumni relations professional, we know how much you value your alumni and how engaging them is one of your primary goals. Despite all the efforts you put in, you don't see the alumni engagement you expect. But you're not alone!
According to industry standards, about 50-60% of alumni, drop off on the login page without even accessing the portal. This happens either because they have forgotten the password or they simply don't remember which social account they signed up with.
Around 50-60% visitors drop off on the login page without even accessing the portal
We, at Almabase, have resolved to tackle this problem with Easy Login, a way to automatically allow the users to login without any hassle of entering the passwords or remembering their mode of signup. They will directly go to the desired page on the alumni site.
Once Easy Login is enabled for you, every email that you send to your alumni containing links to any page on the platform, will detect the user signup mode, authenticate and automatically log in.
This is possible because most of the users use secure personal machines and operate on a single browser. Usually they are also logged into their social account, otherwise, we will redirect them to the authorization page.
If they are signed up using email, they will be prompted to only enter the password while the email id is pre-filled.

When the user is accessing the Easy Login link and is signed up using Facebook or LinkedIn:

When the user is accessing the Easy Login link and is signed up using their email account:

You must be wondering, what if the email is forwarded by mistake or intentionally?
No information is leaked to any other person accessing the links on the email. Since Facebook and LinkedIn email ids won’t match the original user information, they wouldn’t be able to access the site.
Simply put, the recipient will have to signup on the platform as a new user.
Here's what happens when an existing user forwards the email containing as Easy Login link to another user :

So far, we see that the number of users who went on to access the platform has grown by over 42% after enabling Easy Login for few of our partner schools.
While we're working on making Almabase a more intuitive platform for your alumni, we would love to know what you think. Don't forget to give us your feedback on the Easy Login feature, on support@almabase.com.

Introducing Easy Login To Reduce Alumni Drop Off
According to industry standards, about 50-60% of alumni, drop off on the login page without even accessing the portal. This happens either because they have forgotten the password or they simply don't remember which social account they signed up with.
Product updates
So the class of 2018 just stepped in. As an alumni relations professional, it is your duty to make sure they feel welcomed. To make it easier, we came up with 3 nifty ways in which you could use Almabase to do so.
1. Send them a welcome email
You can share the alumni data for this new class and we will get it uploaded to the platform for you. It is sufficient if it has just name and email. Once done, we will help you create the emailing group for this specific class to which you can send a welcome message.
Two key advantages for you :
1. You will get updated data of your alumni
2. Your new alumni will understand that you care for them
2. Create an event on the platform
You can quickly create an event on the platform like this and send an invite to the entire class.

3. Encourage your alumni to share a few nuggets of wisdom
All your alumni have been through this exciting phase. Most of them will have a piece of advice to share with the class. You can quickly create a form on the platform and send an email to them, to encourage them to do so. This can later be added to a page shared with this new class.
Advantages:
This is a good way to connect with your alumni. The advice can be really impactful for the new class. Clear win-win situation.
Ready to welcome the class of 2018? It's time to get started!

3 Ways To Welcome The Class Of 2018 With Almabase
With the Class of 2018 just stepping in, are you equipped with the best tactics to make them feel welcome? Here are 3 nifty ways to give your Class of 2018 a grand welcome and encourage them to participate more.
Product updates
Blackbaud’s CRM tools are popular among our partner schools. We saw that a lot of you are finding a new favorite from the Blackbaud suite of CRM tools called Raiser’s Edge NXT. It is a lightweight tool with a simple and usable user interface, a significant improvement over its predecessor Raiser’s Edge 7.
If you haven’t migrated, you should probably consider it now. We understand that having data on multiple systems is very hard to maintain. A lot of schools usually resort to expensive third-party integration tools. We wanted to make things easier and hence built the RE NXT integration tool.
With our new integration tool, you will be able to seamlessly push the updated constituent data from Almabase platform to RE NXT or pull from RE NXT to Almabase platform. With this, you can be assured of having updated data all the time by keeping both the systems in sync.
To get started, you can instantly connect both the systems by authorizing your permission to connect to your Blackbaud account. (Look for Raiser’s Edge NXT Integration on your admin panel navigation)



Once connected, you have to map the Almabase properties and RE NXT properties. These mappings will help the tool to compare the values and find probable matches. For example “Mobile Number” on Almabase could be equivalent to “Cell Phone” on RE NXT.

Now you are all set to sync the records.
On the Almabase profile, we have given you options to either Push to RE NXT or Pull from RE NXT.

Several of our customers are already using and enjoying the benefits of our integration tool.
Alumni information on the Almabase platform is usually more up-to-date. This is because our software pulls in information from LinkedIn and Facebook regularly. It also enables users to update their profiles when the need be.
We offer you have full control over what information needs to be copied to RE NXT. For example, you can choose Residence Phone Number to be copied to RE NXT and set it to be the primary contact.
Push to RE NXT

Similarly, you can pull the most relevant data from RE NXT to the Almabase platform. The user interface is simple. Pick and choose the information you wish to save, and you can preview the changes that are going to be saved.
Pull from RE NXT

As a Blackbaud Certified Partner, we seamlessly integrate with Blackbaud Raiser's Edge NXT, helping you sync constituent information including education, employment history, event registrations, gifts, and more.
If you have any questions, please get in touch with us on help@almabase.com

RE NXT Integration Tool
We understand that having data on multiple systems is very hard to maintain. A lot of schools usually resort to expensive third-party integration tools. We wanted to make things easier and hence built the RE NXT integration tool.
Product updates
You understand the best ways to communicate with your supporters. After working hard over the years to build personal relationships with your donors, alumni or members, you know the messages and tones that will best catch their interest and keep them engaged on social media.
If you’re promoting a fundraising product on your social media pages, there are a few essential best practices that go beyond the content or tone of your messages.
While we won’t dictate exactly what promotional content you should create, these best practices ensure that you’ll engage followers with your product, maximize overall user experience and boost your online giving.
The key to effectively marketing your fundraising products on social media is to unify your entire online message and engagement strategy.
Use these best practices to boost the impact of your social media promotions:
1. Put your best foot forward on every content outlet
2. Generate some cross-campaign traffic
3. Target your email strategies to boost social media awareness
4. Streamline your online forms for social media users
5. Optimize your entire site for mobile viewing
While perfect for increasing the effectiveness of your online fundraising ideas, these best practices for your social media will more specifically support your fundraising product campaigns!
1. Put your best foot forward on every content outlet
Remember, you don't need a half-hearted presence on every social media platform out there! Focus your efforts on the platforms you already have, with emphasis on the #1 and #2 platforms for your specific community.
If you conduct product fundraising often, focus on Instagram. As a purely visual platform, Instagram is ideal for promoting brands and products in appealing ways without necessarily advertising them.
For example, check out our Bonfire account on Instagram. As a t-shirt fundraising platform that lets users design and sell products in crowdfunding-style campaigns, we use our Instagram content to share successful fundraising campaigns that we’ve hosted. We also highlight some cool designs that users create.
In social media product promotions, visuals are crucial for raising awareness not just of your products but also of your brand. This is true for every digital content outlet that you use to engage your followers and donor base.
To foster strong online donor engagement and brand awareness, incorporate elements of strong design anywhere you can. Let’s say you designed a beautiful branded t-shirt and have begun promoting it to your followers. Use that design (or elements of it) elsewhere, like:
1. In your emails - Headers, signatures, and newsletter elements could be ideal spots for new design accents
2. On other website elements - incorporate your design into page headers and on your donation form
3. In your photos - these might be promotional photos to model the shirts themselves or they might be of staff and volunteers wearing the shirt while working
Of course, you’re not trying to sell your product on every piece of digital content you produce, but you can promote its image, align its design elements with your brand and strengthen the association between them for your followers.
2. Generate some cross-campaign traffic
Creating cross-campaign traffic involves linking all of your online fundraising and marketing in ways that feel natural for donors and visitors. Encouraging them to explore your work will boost both web traffic and completed product orders.
Streamline the link structure between all of your online campaigns. To do this, you’ll need to create and maintain a single, dedicated location for each campaign or marketing outlet:
1. Your online fundraising campaigns: Crowdfunding and peer-to-peer fundraising campaigns are reliable choices for nonprofits, schools and advocacy groups of any size. Some social media platforms offer their own fundraising tools, but these can be limiting in scope. Check out some GoFundMe alternatives designed especially for nonprofits and link to your campaign page directly in your social media posts.
2. Your product fundraising pages: Your website might already have its own e-commerce capabilities, but if not, use a product fundraising platform like Bonfire to host the products you design and provide a single, organized outlet for donors to purchase them. Most product fundraising platforms include social media tools to simplify promoting your products and directing followers to order forms.
3. Your other online marketing or communications channels: These might include email campaigns, more general social media posts, or digital ads. Focus the purpose of each specific message to boost user experience and create clear traffic flows. This strategy will vastly improve your ability to track key analytics for each campaign, too.
For instance, don’t link to all of your online campaigns in one email push; rather, use a single email to promote your fundraising product or crowdfunding project.
Likewise, provide a single link on your product page to your homepage or donation form and link your crowdfunding campaign to both your product page and homepage.
This focuses the purpose of each page while making it easy to track the effectiveness of your messages and streamline user experience across all of your online campaigns.
3. Target your email strategies to boost social media awareness
When promoting your fundraising products on social media, refining your email strategy might not immediately come to mind. However, email is a great way to boost social media engagement since it lets you reach your followers without the hindrance of newsfeed algorithms.
Strong email marketing strategies let you double down on your message and raise awareness of your product without needing to flood your social media page with promotional posts.
Your email recipients have already expressed interest in supporting your work, so reminding them to keep an eye out for your social media posts is a smart move.
A well-targeted and perfectly drafted email campaign can make a crucial difference in engaging existing supporters and building authority. Even if a user doesn’t read your entire email, your message (or even subject line!) will keep your work in mind when they come across your social media content later.
There are a number of email best practices that will not only increase your open rates but also boost the effectiveness of your fundraising product marketing :
1. Use your organization’s or school’s name as the sender, not an individual’s. Recipients are more likely to ignore an email from an unknown name.
2. Always be direct. Never mislead readers as to the purpose of your message, as this will erode the relationship that you’ve worked to build with them.
3. Provide clear links. What is your email asking the reader to do? Provide that next step and make it easy with a direct link or actionable request.
4. Focus heavily on your subject line. Tailor your introductory line to the tone and exact purpose of your full message as well as the relationship that recipients have with you.
Optimizing your email strategies can be incredibly effective for boosting your social media promotions, especially when it comes to mobile users. These readers are more likely to bounce between email, social media, and other digital activities, so it’s essential that you make a memorable and positive impression whenever possible!
4. Streamline your online forms for social media users
Online forms, including fundraising product order forms and more general donation forms, are a crucial element of any fundraising campaign.
Particularly for schools or other institutions that build lifelong relationships with their supporters, it’s important that all their fundraising ideas and strategies involve updating and promoting their donation forms.
This is especially true if you actively promote your fundraising projects on social media pages. A fully optimized donation and order form will create a single, unified destination into which you can funnel all of your converted social media traffic.
An ideal nonprofit donation page should have these key characteristics :
1. Simplicity: Include no unnecessary elements or fields to complete. Ask for the bare minimum amount of information that you’ll need to process their payment.
2. Tidy design: Don’t neglect thoughtful or appealing design on your form, but never overwhelm it with visual elements that aren’t immediately relevant.
3. ‘Single clickability’: Create a form that lets your donor or customer complete a transaction with only one click across the entire input process.
4. Provide relevant options that don’t clutter the form. Keep it simple. For example, intuitive product add-ons or recurring donation options are great features.
Creating a streamlined, user-friendly online form that can accept donations and product orders will go a long way to simplify your social media marketing strategies. With a single, unified destination, it’ll be easier to plan and structure your product promotions.
If your organization’s or school’s donation or order form needs a more comprehensive overhaul, check out Donately’s customized donation forms for some great models of the efficiency and design that you should emulate.
5. Optimize your content for mobile viewing
Our final best practice for maximizing the impact of your social media promotions focuses solely on improving the experience of your mobile viewers.
The previous steps have touched on this point, but it’s worth reiterating since your mobile viewers represent an increasingly large percentage of your total online engagement. Poor mobile user experience is now inexcusable.
Never link to un-optimized content on your social media posts! Since a huge proportion of social media views are from mobile browsers, linking to a clunky or slow-loading website (even if it’s an external site of a third party) will cause your bounce rates to spike.
Before linking, always look for these elements that indicate a page has been mobile-optimized :
1. Vertical-oriented layout
2. Quick load times
3. Clean organization and menu
4. Simple, bold design
5. No immediate pop-ups
6. No unnecessary interactive elements
A smart move for your organization, school, or group is to host your fundraising products through a platform designed for optimal product fundraising.
For instance, here at Bonfire, we design mobile-first to ensure the best experiences for anyone trying to purchase a t-shirt.
Additionally, a great product fundraising platform will provide you with intuitive design and campaign analytics tools that can ease the entire process of starting, managing, and promoting your product fundraising campaigns.
When promoting your fundraising products on social media platforms, it’s important to follow some best practices that will strengthen your entire online marketing strategy.
Keeping your digital content tightly organized, mobile optimized and thoughtfully streamlined will make a crucial difference not only for your social media engagement and click-through rates but also for your user experience as a whole!

Perfecting Product Fundraising: 5 Social Media Best Practices
These best practices ensure that you’ll engage followers with your product, maximize overall user experience, and boost your online giving.
Fundraising
Welcome back, this is the third part of Modern day Alumni Relations series. We have discussed in the part1 (Millennials and their impact) how the world around your alumni is going online. We are going to discuss more on how this affects alumni relations.
Recent studies by the Case Foundation reveal that Millennials associate with a cause beginning with smaller actions rather than diving into a long-term commitment. This is the generation of people who are more motivated to “like” a Facebook page or share a video before participating in higher engagement.
However, with constant fuel to their inspiration, they develop long-standing relationships and give wholeheartedly while encouraging their near and dear ones to contribute too! A large part of this inspiration comes from peers and social media.
Generation X has also caught on to the social media buzz of late. They witnessed the exponential rise of technology. Even the generation of baby boomers, who are often cited as the most generous givers, are not far behind. Social media is turning out to be the common thread between three generations by bringing them together on the same platform.
The entire world coming together online holds massive potential for alumni relations to leverage.

If you think that this is a trend that represents only the current generation, you are wrong. The entire world is moving online and we should be ready to ride the wave.

Engagement itself has shifted definitions from bulky books describing stats to interactive videos conveying the same message but more effectively that retains the viewer’s attention. Information spreads to people now at a skyrocketing pace via social media.

However, once they engage via social media, people prefer donating through a secure online portal.
It is clear that social media tools aid in creating the first engagement option but they should be backed by engagement platforms and Giving channels to serve the greater goal.
The key takeaway here is that through social media, people play a huge role in drawing like-minded individuals towards giving to the cause of their choice. But it’s in the hands of an organization to equip these generations of people with the right content to resonate with their cause and the right online platform to contribute to it.
This is a golden chance to make the most of your social presence and hit that home run for future engagement goals!
In the next post in this series, Alumni management platforms, we will discuss more on how to make the most of your online presence. Stay tuned!

Modern Day Alumni Relations 3 - Digital Is Default
This is the third part of Modern day Alumni Relations series. We have discussed in the part1 (Millennials and their impact) how the world around your alumni is going online. We are going to discuss more on how this affects alumni relations.
Alumni Engagement
With the advent of ‘Millennials’, alumni engagement has taken a giant leap forward. They are the first digital natives, they are social and they are the largest generation in the history. Their affinity for technology shapes their thinking. The good news is that the technology has never been more available than it is now. All it takes is using the right tools at the right time to win them over. That said, technology should not overshadow the good old traditions that keep relationships alive.
A healthy mix of technology and tradition is the best way to keep your millennials engaged.
Millennials are also changing the landscape of giving back to the world. Unlike the generations before them, they do not incorporate giving into their lives through a sense of duty or obligation. Millennials are seeking to impact the world with not only their money, but also with their time, their talent and their influence via social networks.
Here a few reasons why millennials are different from their previous generations!
1. Value-based vs Obligatory Giving
With more than a million non-profits eyeing for the millennials’ support towards meaningful initiatives, it is indeed a challenging time for educational institutions to win the support of their younger alumni.
A recent study shows that 75% of millennials are more likely to donate to a charity before they donate to their Alma mater.

The reason for this is pretty straightforward : Millennial are value-based. They are less interested in donating to their Alma mater, as they may not really see the same value as getting involved with an organization or another non-profit.
Therefore, any school that asks for a Millennial’s financial support for an unspecified cause with an unspecified impact is going to fall short of winning those gifts more often than not.
2. Time, Talent and Treasure
Giving for millennial's has a different meaning today. Young alumni want to invest beyond their money and also devote their time and talent to widen their networks.
Having said that, we know how crucial these donations are for educational institutions to adhere to their standards of quality in education. The silver lining is that more than 73% of them are ready to give back to their Alma Mater.
Give them opportunities to give back on their own terms and they are more likely to participate and give back. An alum who has given his or her time or talent in any form is far more likely to give a financial gift in the future than otherwise.

Millennial alumni with strong, long-term relationships with their schools are more likely to :
1. be willing to act as fundraisers
2. make a personal donation to that school
3. give larger gifts than non-volunteers
4. encourage friends and family to give and volunteer as well
3. Make it personal
"49% of millennial alumni did not like the way they were asked for money."
- Millennial Alumni Report - The Chronicle of Philanthropy (2014)
Nothing calls for introspection like half of your constituents telling you that they don’t like the way you are reaching out to them. If your alumni feel that you are going to corner them into donating money, they would much rather stay at home.
As the attention spans of your alumni become shorter every day, you can stand out in the noise only if you make sure that your information is personal, relevant and interesting.
Show them all the effort that is going into your planning. Create a page on your alumni website, share it on social media.Make it personal and go social!
4. Ask them to give where they live
Millennials are the first digital native citizens. They spend a significant portion of their time on the internet. Their expectations and experiences are shaped by the world around them.

With providers like Amazon and Uber driving their online experiences every day they have every right to expect their schools to be on par with the other walks of their lives.
We can definitely say that these advancements in technology encourage Millennials to expect effortless on-demand experiences when they purchase something. They expect the same from their giving experience. Your young alumni are online, and it is an effective ecosystem for them to connect with the world around them.
It comes down to this: If you want to be a part of their world, you need to go online.
In the next posts in this series, Digital is default, will expand upon these aspects in detail.

Modern day Alumni Relations 1: Millennials And Their Impact
A healthy mix of technology and tradition is the best way to keep your millennials engaged. Here a few reasons why millennials are different from their previous generations!
Alumni Engagement
See how leading institutions put these ideas into action






























